Edgar Moralez

• Assisted customers in locating automotive parts and accessories, enhancing overall shopping experience.
• Maintained organized inventory displays to optimize customer accessibility and product visibility.
• Processed transactions efficiently using POS systems, reducing wait times for customers.
• Collaborated with team members to achieve store goals and improve service quality.
• Trained new staff on customer service protocols and operational procedures to ensure consistency.
• Resolved customer complaints effectively, fostering positive relationships and loyalty.
• Implemented merchandising strategies that improved store layout and increased product sales.
• Attended to customer complaints and processed product return or replacement requests.
• Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
• Kept customer spaces clean, neat and organized for maximum appeal.
• Assisted customers in making informed purchase choices and selecting products.
• Fulfilled customers' special requests for merchandise and delivery times.
• Protected products from damage by using proper packaging and bagging techniques.
• Managed returns process efficiently by adhering to store policies while ensuring customer satisfaction in all cases of merchandise exchange or refund requests.
• Conducted regular inventory audits for accurate stock tracking and reordering when necessary.
• Utilized upselling techniques to maximize revenue potential while meeting customer needs effectively.
• Overcame objections by asking lifestyle questions and creating value for customers.
• Provided personalized recommendations tailored towards individual shopper preferences by drawing upon an extensive understanding of available merchandise selections.
• Tracked stock availability to order supplies for timely stock replenishment.
• Enhanced customer satisfaction by providing exceptional service and expert product knowledge.
• Delivered prompt assistance at check-out stations during high-volume shopping times, reducing wait time for customers seeking finalizing purchases.
• Contributed to positive teamwork dynamics by pitching in whenever needed, supporting colleagues during busy periods or staff shortages.
• Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.
• Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.

• Promoted retail sales of high-quality beauty products through knowledgeable suggestions and demonstrations.
• Assisted with retail sales, recommending suitable products based on individual needs and preferences.
• Collaborated with retail sales manager to develop promotional events that boosted store revenue.
• Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
• Tagged and prepared new merchandise for retail sales.
• Boosted retail sales through effective product demonstrations and educating clients on proper application techniques.
• Increased retail sales by utilizing strong product knowledge and effective upselling techniques.

Handled all customer service issues quickly to maintain high satisfaction levels.

• Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
• Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
• Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
• Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
• Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
• Read and studied catalogs to identify new market parts and capitalize on emerging trends.