EDUARDO TAPIA GONZALEZ
Louisville
Summary
Competent expert with background in providing effective consultation services. Proven track record in resolving customer issues and delivering tailored solutions, with strong passion for technology and all its fields.
Overview
4
4
years of professional experience
Work History
Consultation Agent
Geek Squad - Best Buy
Louisville, KY
04.2026 - Current
- Diagnosed and resolved hardware and software issues, enhancing user experience and satisfaction.
- Provided training to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs.
- Collaborated with team members to streamline troubleshooting processes, reducing response times.
- Investigated technology issues by asking questions, listening, and note taking along with accurate timelines for resolution steps.
Computing Sales Advisor
Best Buy
Louisville, KY
03.2025 - 03.2026
- Educated customers on product features, benefits, and compatibility with existing technology.
- Contributed to team initiatives that resulted in improved sales performance, earning recognition as a top 500 employee.
- Collaborated with Geek Squad to troubleshoot customer devices and recommend upgrades.
- Maintained up-to-date with modern technologies and components.
Teaching Assistant
Berea College
Berea, KY
04.2022 - 12.2024
- Facilitate and lead discussions on topics within the Latinx field and in conference panels.
- Engage in the analysis and interpretation of scholarly articles.
- Assisted in 3 different courses in the Latinx field.
Undergraduate Research Assistant
Berea College Computer Science Department
Berea, KY
05.2024 - 07.2024
- Developed a linear regression model to analyze images and associated metadata for 98% star count estimation.
- Utilized Python libraries including pandas, numpy, scikit-learn, and matplotlib for data processing, analysis, and visualization.
- Researched object classification model using a random forest model.
Education
Bachelor of Arts - Computer Science
Berea College
Berea, KY12-2024
Skills
- Apple product expertise
- Client relationship building
- Cross-functional support
- Customer service
- Expert troubleshooting
- Software development
Timeline
Consultation Agent
Geek Squad - Best Buy
04.2026 - Current
Computing Sales Advisor
Best Buy
03.2025 - 03.2026
Undergraduate Research Assistant
Berea College Computer Science Department
05.2024 - 07.2024
Teaching Assistant
Berea College
04.2022 - 12.2024
Bachelor of Arts - Computer Science
Berea College
CAMPUS INVOLVEMENT
Latin American Student Association, Berea College
Community Outreach Member
- Created programming events for over 200 Latino-identifying students.
- Involved the Latino-identifying students from other institutions.
- Created community organizing events to bridge the gap between domestic and international students.