Edward Ballinger
Burlington
Summary
Dynamic payroll operations professional with extensive experience in banking and client relationship management. Proven expertise in overseeing payroll processes, ensuring operational efficiency, and maintaining high levels of client satisfaction through effective communication and accuracy. Skilled in collaborating with cross-functional teams to deliver customized payroll solutions, leveraging a strong foundation in banking and bank reconciliation. Committed to streamlining payroll operations while fostering enduring client partnerships through exceptional service and innovative problem-solving.
Overview
26
26
years of professional experience
Work History
Vice President of Payroll Operations
Vensure Employer Solutions
Cincinnati, OH
03.2024 - Current
- The VP of Payroll is responsible for leading and optimizing all aspects of service operations, ensuring operational excellence, compliance, and client satisfaction for regional clients. This executive collaborates with the leadership team to create, review, and improve processes, drive integration efforts, and set strategic goals for the department.
- Work with the executive team on the creation and review of all team processes, as well as improvement of operational processes.
- Oversee the Associate VP and provide mentorship and guidance.
- Serve as an escalation point for all team needs and escalated client, agent, and Division Partner needs.
- Partner with all department heads to ensure best practices and address improvement opportunities.
- Lead integration efforts for new division team members, developing structures for ongoing management and collaborating with Division Presidents to ensure success.
- Determine best practices and oversee department integrations at the VP level.
- Ensure production efficiency and set organizational goals for the department.
- Coach and mentor employees, foster growth, and develop training materials and SOPs for the department.
- Ensure compliance with payroll laws and regulations at the state, federal, and international levels.
- Drive the development, implementation, and organization of all Service Operations programs and services.
- Stay up to date on legal compliance changes and market trends within the PEO industry and services.
- Educate internal teams and provide expert-level support on services.
- Manage department facilitate department head meetings.
- Client specific solutions are able to streamline the human resources related functions that a business is responsible for throughout the life cycle of an employee, while at the same time reducing the cost and increasing employee satisfaction
Assistant Vice President of North Central Payroll
Vensure Employer Solutions
11.2022 - 03.2024
- The AVP of Service Operations is responsible for leading regional teams, driving operational excellence, and ensuring client satisfaction across a nationwide organization. This role oversees payroll managers, manages relationships with top clients, and serves as a strategic partner in process improvement and compliance.
- Responsible for all team members within their region, including performance management, KPI tracking, training, and development.
- Collaborate with executive team management on the implementation of processes and procedures.
- Serve as an escalation point for all service-related and technical challenges, both internally and with clients and Division Partners within their region.
- Manage relationships with the regional clients, acting as an escalation point of contact to ensure mutually successful partnerships.
- Oversee all aspects of client health, maintenance, and retention; monitor weekly payroll trends; consult on products and services; and navigate compliance matters.
- Oversee managers in a specified region within the nationwide organization.
- Formulate and implement strategies and policies related to the service operation functions.
- Assist with payroll software training, review forms, and SOPs with division partners.
- Support, communicate, and train employees within the department.
- Work with other department leadership, new clients, mentors, and develop managers.
Payroll Manager
Vensure Employer Solutions
08.2016 - 11.2022
- Manage group of 8 Payroll Specialist
- Communicates with clients on special reporting
- Trains clients on payroll process and software functions
- Maintains a high rate of client retention, 280+ clients, through quality service.
- Maintains client files.
- Researches and resolves client/system problems.
- Establishes and maintains a positive working relationship with clients, agencies and coworkers to promote a quality service image.
- Responsible for staffing, weekly reporting, and monthly evaluations and payroll for employees. Met controllable nightly goals 100% of the time
- Subject matter expert on payroll questions
- Update and maintain departmental procedures
- Created Process instructions for clients and payroll specialists
- Processed DOL Audits for clients
- Updated and maintained payroll software
- Exceeds job evaluation from 2015 - present
Payroll Specialist
Vensure Employer Solutions
11.2014 - 08.2016
- Maintains and processes payroll for a base of clients relevant to size and complexity on all products.
- Communicates with clients to obtain payroll data including salary adjustments, special payments, tax allocations and employee deductions, and any employee maintenance
- Accurately keys or imports all payroll related data necessary to process and meet payroll processing schedules.
- Maintains a high rate of client retention through quality service.
- Maintains client files.
- Researches and resolves client/system problems.
- Establishes and maintains a positive working relationship with clients, agencies and coworkers to promote a quality service image.
- Maintains Garnishments/Child Supports for clients
Operations Supervisor (ACH)
First Financial Bank
Cincinnati, OH
01.2014
- Responsible for balancing ACH Suspense and FRB GL.
- Responsible for staffing, weekly reporting, and monthly evaluations and payroll for employees.
- Balance and send multiple ACH and EFT files from clients to Federal Reserve Bank
- Met controllable nightly goals 100% of the time.
- Communicate with clients on a daily basis regarding ACH files
- Answer any questions related to ACH files
- Update and maintain departmental procedures
- First Financial Bancorp is a Cincinnati, Ohio based bank holding company. As of December 31, 2013, the Company had $6.4 billion in assets, $4.0 billion in loans, $4.8 billion in deposits and $682 million in shareholders' equity.
Item Processing Manager
Fifth Third Bank
07.2000 - 2013
- Worked with Cincinnati Management to create staffing and expectations for new Image Processing.
- Managed teams of 20 – 25 employees, as well as an offshore site in India
- Led Item Processing conversion from Paper Process to Image Process for Weekend shift.
- Led the conversion from Low Speed Image process (12,000 items/hr) to High Speed Image Process (35,000 items/hr).
- Achieved Weekend goals 100% of the time.
- Coordinated activities of four processing sites as well as offshore site.
- Responsible for Payroll for 60 - 70 employees through Kronos software.
- Reconciles and balances thousands of transactions and millions of dollars on a nightly basis.
- Coordinated activities on a nightly basis with seven production sites.
- Met controllable nightly goals 100% of the time.
- Managed Cincinnati Balancing, Expert Balancing, Offshore, and Electronic Image Platform teams
- Completed Fifth Third 5/80 Leadership Program
- Exceeds job evaluation from 2005- 2012
- Created and maintained multiple staffing models, volume projection tools, and recaps using Microsoft Excel for Cincinnati processing site.
Education
Associate of the Arts - Accounting
University of Phoenix
Phoenix, AZ08.2016
Bachelor of Arts - Accounting
University of Phoenix
Phoenix, AZ08.2016
Skills
- Critical thinking skills
- Process optimization
- Performance evaluation
- Team development
- Staff skill enhancement
- Customer relations
- Management
- 18 Years Payroll Experience
- Proven ability to work within the team environment
- Preparation of financial statements and monthly analytical reports
- Participated and recorded quarterly department audits
- Proficient 10 Key experience
- Expert in Microsoft Excel, Word and Outlook, Intermediate in PowerPoint, and Access
- QuickBooks, Excel, Word, PowerPoint, Access, Outlook, One Note, SharePoint, Kronos, Sage 50, MICR, Vector, Mobius, RAFT MAS 90, MAS 200, Jack Henry Silverlake, Jack Henry Menu Express, Jack Henry Synergy, Onbase, UltiPro, Oracle Prism HR, Prism HRP, Paycor, ADP, Workforce Management, Timeco
Timeline
Vice President of Payroll Operations
Vensure Employer Solutions
03.2024 - Current
Assistant Vice President of North Central Payroll
Vensure Employer Solutions
11.2022 - 03.2024
Payroll Manager
Vensure Employer Solutions
08.2016 - 11.2022
Payroll Specialist
Vensure Employer Solutions
11.2014 - 08.2016
Operations Supervisor (ACH)
First Financial Bank
01.2014
Item Processing Manager
Fifth Third Bank
07.2000 - 2013
Bachelor of Arts - Accounting
University of Phoenix
Associate of the Arts - Accounting
University of Phoenix