Edward Griffin
Louisville
Summary
Motivated and dedicated professional with a strong desire to contribute to the success of a stable organization. Seeking a position that allows for knowledge and skill expansion, while striving for long-term employment. Committed to delivering exceptional results and actively contributing to team achievements. Eager to leverage expertise and learn new skills to drive growth and achieve organizational objectives. Known as a proactive problem solver with a strong work ethic, adaptable nature, and a genuine passion for continuous learning.
Overview
10
10
years of professional experience
Work History
Lead Installer
Leafguard of Louisville
07.2021 - Current
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Streamlined installation processes for increased productivity and faster project completion.
- Loaded and unloaded building materials used for construction.
- Managed inventory effectively, maintaining adequate stock levels for ongoing projects while minimizing overstock costs.
- Developed customized installation plans to cater to individual client needs and preferences.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Communicated quickly and accurately with supervisors about problematic sites or other issues.
Assembly Technician
Kentuckiana Comfort Center
05.2020 - Current
- Performed assembly of products according to specifications and instructions.
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Reassembled and adjusted components to meet required specifications.
- Maintained open lines of communication with supervisors regarding potential issues or concerns impacting the efficiency of assembly processes.
- Improved product quality with meticulous attention to detail during assembly processes.
- Followed specific blueprints and diagrams to assemble components and comply with industry standards.
- Inspected all work for quality and compliance with design standards.
Opening/Closing Server, Server Trainer, Food Runner
Bravo! Cucina Italiana
01.2017 - 01.2019
- Promoted a positive work environment through collaboration and open communication with coworkers.
- Provided exceptional service to large parties, managing multiple demands simultaneously.
- Maximized server efficiency through expert table management, minimizing wait times for guests during busy periods.
- Maintained a clean and organized dining area for guest comfort and safety.
- Upheld company standards of cleanliness and sanitation throughout each shift.
- Assisted in training new hires, sharing best practices for successful closing procedures.
- Handled high-pressure situations calmly, ensuring positive experiences for customers and staff alike.
- Proactively addressed customer concerns or complaints, resolving issues promptly and professionally.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Server and Food Runner
Bonefish Grill
01.2015 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Fern Creek Traditional High School
Louisville, KY05.2008
Skills
- Tailored Customer Support
- Optimistic Mindset
- Prioritization and Multitasking
- Cash Management
- Effective Time Allocation
- Proficiency in Point of Sale Systems
- Effective Problem Solving
- Detail-Oriented Approach
- Effective Oral Communication
- Consistent Punctuality
- Consistent Commitment to Quality
- Event Catering
- Food Service Experience
- Task delegation
- Food Safety
- System installations
- Product Assembly
- Power tools operation
- Production Efficiency
- Schematics interpretation
- Power Tool Proficiency
- Hand tools operation
- Project Construction Management
- Maintenance and repair
- Proficient in Hand Tools
- Attention to detail
- Large-Scale Banquet Management
- Customer service
- Blueprint Analysis Proficiency
- Worksite safety and maintenance
- Customer relations
- Time management
- Troubleshooting and testing
- Safety procedures
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Installer
Leafguard of Louisville
07.2021 - Current
Assembly Technician
Kentuckiana Comfort Center
05.2020 - Current
Opening/Closing Server, Server Trainer, Food Runner
Bravo! Cucina Italiana
01.2017 - 01.2019
Server and Food Runner
Bonefish Grill
01.2015 - 01.2017
High School Diploma -
Fern Creek Traditional High School
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