Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Edward Miles

Louisville

Summary

Dynamic Senior Technology Solution Architect at Humana Inc. with a proven track record in infrastructure architecture and database performance improvement. Expert in collaborating with stakeholders to drive impactful solutions, enhancing system efficiency and security. Passionate about optimizing Oracle databases and fostering team growth through effective training and support.

Overview

34
34
years of professional experience

Work History

Senior Technology Solution Architect

Humana Inc
Louisville
03.2022 - 06.2024
  • Analyzed existing technologies, identifying areas for enhancement or replacement.
  • Collaborated with stakeholders to define system requirements and develop effective architectures.
  • Monitored database performance, implementing actionable improvements for underperforming systems.
  • Spearheaded initiatives addressing root causes through corrective actions.

Senior Database Engineer

Humana Inc
Louisville
01.2005 - 02.2022
  • Analyzed Oracle Exa-Data systems and recommended enhancements to optimize performance.
  • Maintained knowledge of organizational databases, including Oracle and MS SQL Server, for infrastructure support.
  • Led design and implementation of robust databases serving over 30,000 associates with technical precision.
  • Optimized Oracle SQL queries using indexing strategies and query plan analysis.
  • Trained junior team members in developing effective SQL queries and best practices.
  • Authored comprehensive logical and physical database descriptions for management systems.
  • Collaborated on project teams to define database scopes and limitations accurately.
  • Provided training and technical support to non-technical associates for complex Oracle Data Warehouse system, managing 250 TB of data.

Database Engineer

Humana Inc.
Louisville
02.2000 - 01.2005
  • Troubleshoot Oracle, Unix, and MS-SQL Server databases for errors and data inconsistencies.
  • Performed database security management tasks, including user access control and privilege assignment.
  • Created stored procedures, triggers, functions, views, indexes, and constraints to optimize databases.
  • Managed enterprise-wide data analytics environments to support business intelligence initiatives.
  • Planned and executed upgrades for the database management system software, enhancing performance.
  • Maintained scheduling automation to improve systemic efficiency.
  • Trained non-technical users on database functionalities and provided technical support.

Information Technology Support Specialist

Humana Inc.
Louisville
02.1996 - 02.2000
  • Developed strategies and data solutions on MSSQL versions 6.5, 7.0, and 2000 to enhance customer service.
  • Performed system backups, restores, disk space management, and established update schedules for database server administration.
  • Maintained strong working relationships with staff and management to foster collaboration.
  • Provided technical support and assistance to customers via phone, in-person, and remote access.
  • Created training materials and conducted user training on hardware and software usage while supervising four associates.
  • Documented data communication transactions, security issues, and installation activities for compliance purposes.
  • Installed and executed minor repairs on hardware, software, and peripheral equipment.
  • Oversaw daily performance of computer systems to ensure optimal functionality.

Vice President /Board Treasurer

CPU Services Inc.
Louisville
01.1994 - 03.1996
  • Oversaw financial operations, managing budgeting, forecasting, and analysis activities.
  • Negotiated supplier contracts and service agreements to reduce costs while ensuring quality.
  • Maintained general ledger, performed journal entries, account analysis, and reconciled balance sheets.
  • Prepared quarterly financial statements through detailed accounting functions.
  • Provided remote technical support via phone and online chat for enhanced customer service.
  • Troubleshot and repaired hardware components including motherboards and hard drives.
  • Trained end-users on computer operations and maintenance procedures.
  • Built custom desktop systems tailored to client specifications.

Systems Operations Manager

Financial Dominion Bank Card Services
Louisville
05.1990 - 09.1993
  • Delivered daily reports on key performance indicators, fraud identification, and risk assessment to management.
  • Developed automation scripts using Unix, Perl, and Bash for enhanced reporting efficiency.
  • Coordinated activities of Bankcard businesses with departments for effective merchant monitoring.
  • Mitigated business risks by assessing performance metrics and rates offered to merchant accounts.

Education

Bachelor of Arts - Commercial And Advertising Art

Murray State University
Murray, KY
02-1984

Skills

  • Infrastructure architecture
  • Database performance improvement
  • Performance assessment
  • Collaboration with stakeholders
  • Problem source analysis
  • Oracle Database query refinement
  • Data security
  • Group coordination

Affiliations

  • Active member in local Pet Therapy Organization, KYWAGS.org since 2010, as well as serving on the board.
  • Active member of the Louisville KOI society
  • Involved member of Northeast Christian Church since 2005, volunteering where needed to benefit those in need.

References

References available upon request.

Timeline

Senior Technology Solution Architect

Humana Inc
03.2022 - 06.2024

Senior Database Engineer

Humana Inc
01.2005 - 02.2022

Database Engineer

Humana Inc.
02.2000 - 01.2005

Information Technology Support Specialist

Humana Inc.
02.1996 - 02.2000

Vice President /Board Treasurer

CPU Services Inc.
01.1994 - 03.1996

Systems Operations Manager

Financial Dominion Bank Card Services
05.1990 - 09.1993

Bachelor of Arts - Commercial And Advertising Art

Murray State University

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