Edward P Quinones
Morgantown
Summary
Bilingual professional with extensive experience in customer service and sales. Committed to providing exceptional customer service, I possess excellent communication and leadership skills. Recognized for versatility and dependability, capable of multitasking, supervising, driving, lifting heavy weights, operating machinery, and quickly adapting to new tasks. Prioritizing customer satisfaction through efficient issue resolution and transaction processing. With over 30 years of progressive experience, I offer a wealth of knowledge and expertise to any team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Snap On Store Manager
JT Gallant DBA Snap On Tools
10.2023 - Current
- Increased customer base from 30 to 300 in less than 1 year
- Maintained store inventory for seamless operations and minimized stockouts.
- Improved store layout, increasing product visibility and customer engagement.
- Coordinated promotional events to drive foot traffic and increase revenue.
- Enhanced customer experience by ensuring a clean, organized shopping environment.
- Developed strategic plans to achieve sales targets and business growth.
- Monitored financial records to ensure compliance and accurate reporting.
- Strengthened vendor relationships to secure favorable terms and product availability.
- Achieved high customer satisfaction ratings by resolving issues promptly.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Interacted well with customers to build connections and nurture relationships.
Route Delivery Driver
FedEx Ground by Eliezer Transportation, LLC.
10.2022 - 10.2023
- Completed accurate documentation of each delivery, maintaining organized records for reference purposes.
- Operated various types of vehicles skillfully, adapting to different sizes and weight capacities as required per route assignments.
- Built strong relationships with customers, resulting in repeat business and positive feedback.
- Collaborated with dispatchers to resolve any delivery issues or discrepancies promptly.
- Loaded and unloaded trucks efficiently, minimizing potential for damaged goods during transport.
- Increased overall productivity by implementing effective time management strategies while on the road.
- Contributed to team success by assisting fellow drivers when needed or requested by supervisors.
- Ensured compliance with company policies and procedures during all delivery tasks.
- Improved customer satisfaction by consistently delivering orders on time and accurately.
- Maintained a clean driving record, ensuring safe and responsible driving practices.
- Provided exceptional customer service by addressing questions or concerns professionally and courteously.
Cage Vault Supervisor
The Mint Gaming Hall
10.2021 - 04.2022
- Oversaw daily operations of vault, ensuring security and efficiency.
- Coordinated team activities to maintain accurate inventory records.
- Enhanced security protocols, improving safety measures for assets.
- Managed staff assignments, leading to improved workflow and productivity.
- Conducted regular audits, maintaining integrity and accuracy of vault contents.
Small Business Banker
US Bank
03.2010 - 01.2020
- Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
- Partnered with credit analysts to assess the creditworthiness of potential borrowers and ensure adherence to underwriting guidelines.
- Generated new business leads through networking events, referrals from satisfied customers, and proactive outreach efforts.
- Maintained strict adherence to bank policies, procedures, and compliance standards, minimizing risk and potential for financial loss.
- Developed strategies to increase deposit growth by offering competitive products and services tailored to small business needs.
- Delivered customized lending solutions to help small businesses achieve their short-term and long-term objectives.
- Collaborated with underwriting teams to expedite loan approval processes, ensuring timely access to funds for small business clients.
- Established strong relationships with small business owners, earning trust as a reliable financial advisor.
- Developed a reputation as a trusted advisor by consistently exceeding customer expectations and providing sound financial guidance tailored to each client''s unique needs.
- Negotiated loan terms with clients, balancing risk assessment with the client''s ability to repay while maintaining profitability for the bank.
- Conducted comprehensive financial reviews for new and existing clients, identifying opportunities for growth and improvement.
- Increased small business client satisfaction by providing tailored financial solutions and exceptional customer service.
- Conducted thorough due diligence on prospective borrowers by analyzing their financial documents, collateral assessments, and risk profiles.
- Maintained up-to-date knowledge of industry trends, regulations, and competitor offerings to provide informed recommendations to clients.
- Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
Theology/International Communications
CFNI-Dallas
Communications
Master’s Commission-Phoenix
Associate of Arts (AA) - Business
Mira Costa College
Oceanside, CA01.1993
Skills
- Inventory management
- Sales strategy
- Team leadership
- Customer service
- Vendor relations
- Budget management
- Conflict resolution
- Operational efficiency
- Visual merchandising
Accomplishments
- Exceeded monthly store sales goals 13 months in a row.
- Increased sales by 300%
- Increased clientele from 30 to 300
- Improved client relations by consistently delivering outstanding client service
Certification
Adding later
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Snap On Store Manager
JT Gallant DBA Snap On Tools
10.2023 - Current
Route Delivery Driver
FedEx Ground by Eliezer Transportation, LLC.
10.2022 - 10.2023
Cage Vault Supervisor
The Mint Gaming Hall
10.2021 - 04.2022
Small Business Banker
US Bank
03.2010 - 01.2020
Communications
Master’s Commission-Phoenix
Associate of Arts (AA) - Business
Mira Costa College
Adding later
Theology/International Communications
CFNI-Dallas
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