Edward Rodgers
Frankfort
Summary
Experienced computer technician with a proven track record in resolving technological issues since the end of middle school. Specializing in hardware and software repair, highly motivated professional seeking new challenges. Known for strong work ethics, adaptability, and exceptional interpersonal skills, brings vast experience from various workforces.
Overview
6
6
years of professional experience
Work History
Crew Manager
White Castle
01.2025 - Current
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
- Boosted productivity by setting clear goals and expectations for each crew member.
- Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
- Established positive relationships with clients, fostering long-term partnerships for future projects.
- Led successful teams by effectively delegating tasks according to individual strengths and expertise.
- Streamlined inventory management processes, reducing waste while maintaining optimal stock levels for essential supplies at all times.
- Increased customer satisfaction through effective communication and timely resolution of issues.
- Managed schedules, budgets, and resources efficiently to ensure project completion within established timeframes.
Team Member
White Castle
11.2024 - 01.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked constantly changing scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Online Grocery Associate
Walmart Supercenter
03.2024 - 09.2024
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Troubleshot any problems or errors that occurred during checkout.
- Maintained accurate records of all orders placed through the website.
- Identified trends in customer feedback and reported them to management team.
Maintenance Technician
Arbys Resturant
11.2023 - 03.2024
- Performed preventive maintenance tasks, including cleaning of machines and equipment.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Assisted in the installation of new machinery and equipment.
- Maintained the restaurant staying clean
Help Desk Intern
Franklin County High School/Elkhorn Middle School
08.2019 - 02.2022
- Documented all customer interactions in the help desk ticketing system.
- Provided support related to hardware, software, and network issues.
- Assisted with troubleshooting of desktop computers, laptops, phones and tablets.
- Ensured that all help desk tickets were tracked accurately and resolved in a timely manner.
- Installed operating system upgrades and service packs on users' PCs.
- Participated in team meetings with other members of the IT staff.
Education
Some College (No Degree) - Information Technology
Georgetown College
Georgetown, KYPartial High School -
Franklin County High School
Frankfort, KYHigh School Diploma -
Shelby County High School
Shelbyville, KY05-2023
Skills
- Customer Engagement
- Order Accuracy
- Complaint resolution
- POS System Operation
- Product Rotation
- Attention to Detail
- Customer Service
- Flexible Schedule
- Upbeat and Outgoing Attitude
- Online Order Processing
- Hardware Installation
- Application installations
- Application support
- Technical Support
- Software configuration
- Software updating
- Troubleshooting and diagnostics
- Crew leadership
- Safety monitoring
- Preventive Maintenance
- Teamwork and collaboration
- Problem-solving
- Time management
Accomplishments
Though I have accomplished a lot in my young life, my greatest accomplishments are graduating from high school early and moving up fast in White Castle after having to leave college.
Timeline
Crew Manager
White Castle
01.2025 - Current
Team Member
White Castle
11.2024 - 01.2025
Online Grocery Associate
Walmart Supercenter
03.2024 - 09.2024
Maintenance Technician
Arbys Resturant
11.2023 - 03.2024
Help Desk Intern
Franklin County High School/Elkhorn Middle School
08.2019 - 02.2022
Some College (No Degree) - Information Technology
Georgetown College
Partial High School -
Franklin County High School
High School Diploma -
Shelby County High School
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