Eileen Walburn

Human Resources & Employee Management

• Oversee complete employee lifecycle through Paycom platform
• Manage recruitment process including job postings and interview coordination
• Lead onboarding, scheduling, and payroll approval workflows
• Conduct coaching sessions and performance management reviews

Program Coordination & Education Management

• Coordinate instructor scheduling and class registration across multiple systems
• Oversee quality control and content management for education programs and website
• Manage supplies, materials, and resource allocation
• Track sales and program metrics

Operations & Administrative Oversight

• Supervise Click Up project management for program development initiatives
• Coordinate daily printed schedules and maintain operational calendars
• Manage multiple shared email systems and communication channels
• Maintain standard operating procedures across departments

Technology & Systems Administration

• Administer multiple software platforms and management systems
• Process legal waivers through Smartwaiver platform
• Generate comprehensive reports, statistics, and data analytics

Special Projects & Strategic Initiatives

• Lead educational excursion planning and execution
• Drive special projects and program expansion initiatives
• Develop and implement new program offerings

• Perform oversight of multiple non-retail (Community Commercial, Wealth Management, Business Banking, Operational Shared Services) testing programs within BDOA. Ensure test scripts and processes are established for high risk controls and function as designed. Identify and monitor potential trends that could result in risk to the organization.
• Develop, enhance and maintain all aspects of testing programs.
• Collaborate with CQA, CAS and Risk Management to ensure BLQA testing requirements are maintained.
• Validate accuracy of testing results for reporting and issue management planning.
• Manage a remote team of analysts ensuring consistency in BDOA review programs, risk assessment and compliance with required policies and procedures.
• Aid direct reports with goal setting, professional growth and development.

• Oversaw team of Operation Specialists ensuring operational soundness of assigned branches. Provided direction for Consumer and Commercial business line operational initiatives.
• Coordinated implementation of new and updated policies and procedures for all branches in region/division.
• Created and maintained job aids and tools to assist branch and loan management with the implementation of sound operational practices.
• Tracked operational trends within the assigned region/division for remediation planning for improvement and mitigated risk to the bank.
• Collaborated with support departments to ensure overall region/division operational soundness and branch development.
• Mentored/Coached/Developed Operations Team, branch and commercial staff in their knowledge of U.S. Bank’s operational compliance policies and procedures.