Lois Ekane
George Town
Summary
An ambitious, action oriented, positive and engaging Customer service professional, who will always provide his customers with a top-quality service that meets their needs and exceed their expectations and well able to do well under pressure, handle stress, and deliver results. Wish to work for a challenging organization and rewarding position, where my extensive experience will be further developed and utilized to ensure organizational growth. I am looking for a Customer Service position in a progressive firm that provides a positive work environment, which encourages ideas and continuous improvement and aiming at constant development at both professional and personal level.
Overview
9
9
years of professional experience
Work History
Hostess & Waitress
5* HOTEL INDIGO GRAND CAYMAN ISLAND
Cayman Islands
04.2024 - Current
Hostess
5* Atlantis Resort & Spa
Dubai, UAE
09.2022 - Current
- Working at the pool and beach, plus lounge bar
- Greeting and serving customers and providing detailed information of our menu or specials
- Always striving to achieve best customer satisfaction
- Answering questions related to the menu items and taking food and beverage orders
- Making suggestions based on their preferences, informing the guest if there be any allergic content and prepared food and drink garnishes
- Ensuring cleanliness, tidiness, product quality, and presentation at all times
- Check on customer satisfaction, up-sell when appropriate, and collect payments
- Adhere to all relevant health department rules/regulations and all customer service guidelines.
Spa Receptionist
5* PALM HEIGHTS BOUTIQUE HOTEL GRAND CAYMAN ISLAND
Cayman Islands
04.2023 - 04.2024
Hostess & Waitress
5* Qasr Al Sarab Desert Resort by Anantara
06.2021 - 09.2022
Catering Assistant & Waitress
5* Emirates Flight Catering
Dubai
07.2018 - 05.2021
Customer Service Representative
5* Hilton Hotel
Yaounde, Cameroon
03.2015 - 05.2018
- Maintain a positive, empathetic, and professional attitude at customer always
- Communicate to customers through various channels and respond promptly to inquiries
- Acknowledged and resolved customer complaints
- Exercise great product knowledge inside and out, to answer any question
- Kept records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with colleagues as necessary
- Ensure customer satisfaction and provide feedback on the efficiency of the customer service process
- Process orders, forms, applications, and requests.
Education
Skills
- Microsoft Office: Word, Power Point, Excel and Publisher
- Ability to handle complex calls and situations
- Demonstrating empathy and understanding when talking to customers
- Able to deal with irate, abusive, and irate callers
- A proven track record of handling high volume calls
- Excellent listening and problem-solving skills
- Excellent communication skills and telephone manner
- Knowledge of customer service principles & practices
- Comprehensive knowledge of property values, law and financing
- Ability to inspire trust and confidence in clients and buyers
- Always ethical in all business activities
- Superb analytical and problem-solving skills
- Willingness to travel to meet clients
- Possessing the initiative, drive, and ambition needed to succeed
Websites
Languages
Fluent in English and French
Personal Information
- Available: 6 weeks’ notice period
- Health Status: Perfect health; Non-smoker; No tattoos
- Nationality: Cameroonian
- Marital Status: Single
Vaccines
3 x Covid vaccinations (2 x Sinopharm and 1 x Pfizer)
References
References on request
Timeline
Hostess & Waitress
5* HOTEL INDIGO GRAND CAYMAN ISLAND
04.2024 - Current
Spa Receptionist
5* PALM HEIGHTS BOUTIQUE HOTEL GRAND CAYMAN ISLAND
04.2023 - 04.2024
Hostess
5* Atlantis Resort & Spa
09.2022 - Current
Hostess & Waitress
5* Qasr Al Sarab Desert Resort by Anantara
06.2021 - 09.2022
Catering Assistant & Waitress
5* Emirates Flight Catering
07.2018 - 05.2021
Customer Service Representative
5* Hilton Hotel
03.2015 - 05.2018