Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ELAINE GREEN

Louisville

Summary

Experienced Manager adept in all aspects of successful restaurant operations and business management. Bringing several years of experience with strategic planning and team leadership. Utilizes forward-think approach to drive business growth and streamline processes. Known for strong decision-making abilities, adaptability, and effective communication.

Overview

6
6
years of professional experience

Work History

Client Relationship Manager

Griffin Operations
05.2025 - Current
  • Developed tailored solutions to meet client needs, enhancing overall satisfaction and retention.
  • Led cross-functional teams to streamline project workflows, improving efficiency and response times.
  • Analyzed client feedback to identify trends, driving continuous improvement in service delivery.
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.

General Manager

First Watch
01.2023 - 05.2025
  • Coordinated daily restaurant operations to consistently meet and exceed sales and labor goals.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed the front- and back-of-house standards of service, and address any customer concerns or wishes appropriately.
  • Interviewed, hired, and counseled qualified front- and back-of-house staff.
  • Managed and monitored purchasing and inventory management systems to maintain optimal food cost goals.

Assistant General Manager

First Watch
01.2021 - 01.2023
  • Assisted the General Manager with all daily tasks, and independently handled projects and customer concerns.
  • Supervised training of front- and back-of-house staff to ensure proper restaurant procedures and quality standards.
  • Placed orders for necessary goods such as food, kitchen tools, and cleaning products while maintaining an exemplary food cost goal.
  • Worked to ensure the maintenance of restaurant sanitation and compliance with all health and safety regulations.
  • Monitored financial metrics, ensuring food cost and labor budget compliance and identified areas for cost reduction.

Lead Server

First Watch
01.2020 - 01.2021
  • Trained, evaluated, and mentored new and existing front-of-house staff, meeting and exceeding standards for the position.
  • Upheld and coached company standards for customer satisfaction, steps of service, and daily and weekly cleaning tasks.
  • Promoted a warm and positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Collaborated with back-of-house staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.

Education

Bachelor of Science - Business Administration And Management

Florida Christian College
Tampa, FL
01.2018

Skills

  • Leadership and team building
  • Operations management
  • B2B client relationship management
  • Financial management
  • Inventory control
  • Customer relations

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Client Relationship Manager

Griffin Operations
05.2025 - Current

General Manager

First Watch
01.2023 - 05.2025

Assistant General Manager

First Watch
01.2021 - 01.2023

Lead Server

First Watch
01.2020 - 01.2021

Bachelor of Science - Business Administration And Management

Florida Christian College

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ELAINE GREEN