Office Tools : Microsoft Word, Excel, Power point and Outlook
Hi, I’m
Elakkiya Gobinath
Administrative Assistant
George Town, Cayman Islands,24,Coconut Dr
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
years of professional experience
5
years of post-secondary education
Work History
Gold Winner Oil AgencyThanjavur, Tamilnadu
Administrative Assistant
09.2020 - 04.2022
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Edited documents to improve accuracy of language, flow and readability.
- Offered technical support and troubleshot issues to enhance office productivity.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Screened visitors and issued badges to maintain safety and security.
- Maintained company handbook to outline policies and provide insights to company mission and values.
Chitra Metals And FurnituresThanjavur, Tamilnadu
Service Manager
04.2019 - 06.2020
Job overview
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Followed up with customers during and after installations to verify satisfaction.
- Met with customers to discuss service needs and offer available solutions.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 45%.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Education
Anna UniversityNamakkal
Bachelor of Engineering in First Class (69%) from Electronics And Communication Engineering
07.2016 - 04.2020
AHS SchoolPattukkottai
Higher Secondary School With 91.2% from Bio-Maths
06.2015 - 04.2016
AHS SchoolPattukkottai
Secondary School With 94.25%
06.2013 - 04.2014
Skills
Process optimization
Software
Operating System : Windows 7,8,10
Basic c languages
Additional Information
I Elakkiya Gobinath hereby declare that the particulars of information and facts stated herein above are true,correct and complete to the best my knowledge and belief.
Timeline
Administrative Assistant
Gold Winner Oil Agency
09.2020 - 04.2022
Service Manager
Chitra Metals And Furnitures
04.2019 - 06.2020
Anna University
Bachelor of Engineering in First Class (69%) from Electronics And Communication Engineering
07.2016 - 04.2020
AHS School
Higher Secondary School With 91.2% from Bio-Maths
06.2015 - 04.2016
AHS School
Secondary School With 94.25%
06.2013 - 04.2014
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