Elana Etter
Summer Shade
Summary
Detail-oriented and methodical Supply Chain Coordinator adept at maintaining strong relationships with vendors, customers and internal stakeholders. And Ambitious Sales Support recognized for exceptional leadership skills and providing sales teams with extensive knowledge and recourses.
Overview
11
11
years of professional experience
Work History
Supply Chain Coordinator
Performance Roof Systems
10.2022 - Current
- Optimized warehouse space utilization, consolidating stock and improving overall organization.
- Collaborated with Manufacturing, Sales, Customer Service, Warehouse/Shipping departments to meet deadlines and streamline processes.
- Monitored supplier performance metrics to ensure timely delivery of high-quality products at competitive prices.
- Scheduled production plans according to customer needs and supply availability.
- Participated in strategic planning sessions aimed at enhancing overall business growth through optimized supply chain operations.
- Played a key role in successful supply chain projects by effectively managing resources, timelines, and sales expectations.
- Directed product flow throughout company.
- Maintained domestic and international supplies by coordinating with international contacts to source materials and manage distribution.
- Conducted regular audits of supplier performance, ensuring compliance with quality standards and service agreements.
- Reduced lead time for product deliveries through effective coordination with suppliers and vendors.
- Completed frequent inventory counts and resolved discrepancies.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements of the sales team.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Coordinated supplies with sales orders, to meet consumer demand and minimize costs of storing and transporting goods.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
- Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
- Reduced inventory levels and improved supply chain visibility using strategic initiatives.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
Private Label Manager
Performance Roof Systems
04.2022 - Current
- Implemented data-driven decision-making processes to optimize marketing strategies and sales activities.
- Streamlined internal processes for increased efficiency in project management and sales initiatives.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration with the sales team.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support the sales team.
- Assisted with pricing questions, inventory availability, changes to existing orders and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
Customer Service Specialist
Performance Roof Systems
08.2019 - 10.2022
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Ensured timely follow-up on pending orders, reducing the number of unresolved issues significantly over time.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with sales team to create effective strategies for improving overall customer experience.
- Actively participated in sales meetings and sales development workshops, continuously seeking opportunities to enhance sales force efficiency and provide exceptional customer service.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Tracked customer interactions using CRM software, helping the sales team identify trends and opportunities.
- Sales Force implementation across multiple business units.
- Sales Force coordinator between sales and production.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Office Manager
Performance Roof Systems
09.2018 - 08.2019
- Maintained computer and physical filing systems.
- Updated reports and managed accounts for company database.
- Oversaw office inventory, ordering, and requisitions stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing business strategies and goals.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
Retail Store Manager
Hibbett Sporting Goods
08.2013 - 08.2018
Education
Accounting And Business Management
Missouri Baptist University
St Louis, MOSkills
- Sales Team Support
- Sales forecasting
- Performance Tracking
- Negotiating
- Forecasting Accuracy
- Document coordination
- Cross-Functional Collaboration
- Sourcing Strategies
- ERP systems proficiency
- Supplier Relationship Management
- Supply Chain Optimization
- Vendor Relations/Negotiations
- International purchasing
- Logistics Planning
- Transportation Management
- Transportation Planning
- Lean manufacturing principles
- Multi-plant Management
- Warehouse Management
- Warehouse Operations
- Raw Material Management
- Production Scheduling
- Inventory analysis
Timeline
Supply Chain Coordinator
Performance Roof Systems
10.2022 - Current
Private Label Manager
Performance Roof Systems
04.2022 - Current
Customer Service Specialist
Performance Roof Systems
08.2019 - 10.2022
Office Manager
Performance Roof Systems
09.2018 - 08.2019
Retail Store Manager
Hibbett Sporting Goods
08.2013 - 08.2018
Accounting And Business Management
Missouri Baptist University
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