Eli Watkins
Lexington
Summary
At Owensboro Country Club Inc., I excelled in creating a welcoming atmosphere and enhancing customer experiences, showcasing my strong customer relationship building and cleanliness skills. I took initiative in preparing for events and managing golf carts, significantly contributing to the club's smooth operation and positive customer feedback.
Overview
3
3
years of professional experience
Work History
Pro Shop Employee
Owensboro Country Club Inc.
04.2021 - 08.2024
- Contributed towards creating a welcoming environment by greeting guests upon arrival at the Pro Shop and offering assistance with any inquiries.
- Enhanced overall customer experience by addressing concerns promptly and professionally while maintaining a courteous demeanor.
- Maintained a clean and organized pro shop, ensuring an inviting atmosphere for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Prepared golf carts for tee times, managing the members stored clubs and setting them up on carts so they could have a smooth transition from arriving to starting there round.
- Cleaned and stored clubs for members when they finished up there rounds, often giving them rides to the parking lot when needed, then proceeding to clean off the carts they had just used.
- Setting up for any special events the course was hosting, making sure everything would run smoothly when events started.
- Taking care of children during golf summer camps, being there chauffer on the course as well as teaching them and making sure everyone played safely.
Education
Bachelor of Science - Dentistry
University of Kentucky
Lexington, KY04-2027
High School Diploma -
Daviess County High School
Owensboro, KY05-2023
Skills
- Cleanliness and hygiene
- Customer engagement
- Goal-oriented mindset
- Professional appearance
- Stock replenishment
- Initiative-taking
- Customer relationship building
- Teamwork and collaboration
Timeline
Pro Shop Employee
Owensboro Country Club Inc.
04.2021 - 08.2024
Bachelor of Science - Dentistry
University of Kentucky
High School Diploma -
Daviess County High School
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