Elijah Jones
Richmond,KY
Summary
Accomplished General Manager with a proven track record at Domino's Pizza, and One Holland, enhancing operational efficiency and driving business growth. Expert in budget planning and labor management, coupled with exceptional guest experience oversight. Demonstrated ability to mentor staff, fostering a culture of excellence and achieving notable increases in customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Domino's Pizza
11.2023 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Truck Unloader
Buc-ee's
10.2023 - 09.2024
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Assisted other team members in navigating large loads.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Unloaded packages with care and placed in proper staging area.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Coordinated with truck drivers and dispatchers to have cargo picked up on time and according to schedule.
- Trained team members to use proper loading and unloading techniques and comply with safety procedures.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
Assistant General Manager
One Holland
05.2021 - 09.2023
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Completed inventory purchases and oversaw shipment processing.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Analyzed daily sales figures and developed strategies to increase sales.
General Manager
Domino's Pizza
02.2019 - 05.2021
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Assistant Manager
Domino's Pizza
04.2018 - 02.2019
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Berea Community Schools
1 Pirate Pkwy06-2018
Skills
- Guest experience oversight
- Cost control
- Budget planning
- Food preparation
- Labor management
- Inventory management
- Cash-handling procedures
- Social media marketing
- Packaging and labeling equipment
- Item transportation
- Product movement monitoring
- Hazardous material safety
Accomplishments
Pushed sales in 2020 during the pandemic over $30,0000, while maintaining over a 4 star OER rating, winning the Domino's Rolex challenge award. Only the second in franchise history.
Certification
- Certified Forklift Operator
- ServSafe Food Handler Certification - National Restaurant Association.
- Certified Food Safety Manager (CFSM) - State or Local Health Departments.
Timeline
Delivery Driver
Domino's Pizza
11.2023 - Current
Truck Unloader
Buc-ee's
10.2023 - 09.2024
Assistant General Manager
One Holland
05.2021 - 09.2023
General Manager
Domino's Pizza
02.2019 - 05.2021
Assistant Manager
Domino's Pizza
04.2018 - 02.2019
- Certified Forklift Operator
- ServSafe Food Handler Certification - National Restaurant Association.
- Certified Food Safety Manager (CFSM) - State or Local Health Departments.
High School Diploma -
Berea Community Schools
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