Elisabeth Tate
George Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Accounts Assistant/Administrative Assistant
Island Taste Group Ltd.
08.2017 - Current
- Customer Service in all aspects especially escalations
- Create various seasonal promotions highlighting menu offerings
- Prepare weekly work schedule for staff
- Handling disciplinary matters
- Prepare various sales reports to the Management team
- Main POS troubleshooting and updates
- Inspect and report all poor quality products to management
- Conduct end of month Inventory Costing
- Overseeing End of day sales and preparation of bank deposits
- Conduct all Accounts receivables, payroll, etc for the company
- Handle all HR related matters/issues.
- Organized data into multiple spreadsheets to streamline data.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Inspected account books and recorded transactions.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Training Manager
Taste Freeze Ice Cream
06.2015 - 08.2017
- Training new Team members in Sales and Customer Service
- Weekly staff meetings to reiterate company mandates E.g. Health & Safety
- Overseeing End of day sales reconciliation
- Conduct weekly payroll, bill payments and other bank transactions
- Daily stock taking/inventory in order to monitor sales/profits
- Weekly ordering and monitoring of stock according to set Par levels
- Fleet management and safety standards required by Ministry of Health
- Prepare monthly sales reports.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
Front Desk Clerk
Roots Rock Reggae Inn
09.2013 - 06.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Worked various shifts
- Reconciliation of End of day sales.
- Maintained transaction security by verifying payment cards against identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored staff performance and provided feedback and guidance.
- Prepared reports on guest satisfaction levels and other metrics.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Bachelor of Science in International Relations -
University of the West Indies
05.2017
High School Associate Degree -
Immaculate Conception High School
06.2012
Skills
- Mvix Software
- Networking
- Front Desk Agent
- QuickBooks
- Report Generation
- Data Inputting
- Payroll Processing
- Invoicing and Billing/Payment Processing
- Administrative Support
- Staff Management
- Multi-Line Telephone Systems
- Customer/Client Relations
Certification
- Certificate of COVID-19 Vaccination
- CPR/First Aid Certification
Cxc
- English A, 1
- English B, 1
- Mathematics, 1
- Food and Nutrition, 1
- Information Technology, 2
- Biology, 3
- Physics, 3
- Spanish, 3
Cape
- Communication Studies, 3
- Sociology, 3
- Food and Nutrition, 3
Chamber Of Commerce Certificates
- Immigration & Labour laws
- Essentials of Supervision
- Dealing with Difficult Customers
- Exceptional Customer Service
Personal Philosophy
To make an honest and meaningful contribution for the betterment of others.
My values include honesty, patience, hard work, respect, compassion, loyalty and positivity. These values are very important to me because they make up who I am today. Honesty and loyalty allows for a truthful and “clear” relationships with no secrets and hidden agendas; this causes a secure and stable relationships with fantastic memories and experiences.
Pet Peeve
Poor Customer Service
Hobbies and Interests
- Mentoring/Motivate others
- Event planning such as ; - Staff parties -Small business expo
- Decorating
- Cooking
- Gardening
Timeline
Accounts Assistant/Administrative Assistant
Island Taste Group Ltd.
08.2017 - Current
Training Manager
Taste Freeze Ice Cream
06.2015 - 08.2017
Front Desk Clerk
Roots Rock Reggae Inn
09.2013 - 06.2015
Bachelor of Science in International Relations -
University of the West Indies
High School Associate Degree -
Immaculate Conception High School
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