Elizabeth Bradshaw
Russell Springs
Summary
Detail-oriented healthcare administrative professional with extensive experience in behavioral health operations, compliance auditing, and patient coordination. Proven ability to support multidisciplinary teams while maintaining regulatory standards and delivering compassionate patient care. Recognized for exceptional organizational, communication, and problem-solving skills in fast-paced medical environments, consistently contributing to improved operational efficiency and patient satisfaction. Committed to fostering a collaborative atmosphere that enhances team performance and promotes quality healthcare delivery.
Overview
10
10
years of professional experience
Work History
Quality Expert and Behavioral Health Administrative Assistant
Cumberland Family Practice
06.2021 - 09.2024
- Develop and implement policies and procedures to maintain compliance with state and federal behavioral health regulations.
- Conduct compliance audits for more than 150 therapists, reviewing charts for accuracy, competency, and adherence to documentation standards.
- Generate reports and review patient records to ensure proper assignment to correct providers.
- Collaborate with community organizations to promote behavioral health awareness and access to services.
- Support the behavioral health team by scheduling appointments, managing provider calendars, and maintaining accurate patient records.
- Coordinate communication between patients and providers to ensure timely care, follow-up, and continuity of services.
- Handled intake and referrals documentation for new patients and helped coordinate care between offices.
- Scheduled appointments for providers and maintained office master calendar.
Receptionist and Administrative Assistant
Cumberland Family Medical
03.2015 - 12.2017
- Greeted and checked in patients in a courteous and professional manner.
- Verified patient demographics and insurance information while updating electronic medical records.
- Scheduled appointments, coordinated referrals, and responded to phone inquiries.
- Managed a high-volume, multi-line phone system and routed calls appropriately.
- Maintained strict confidentiality in accordance with HIPAA regulations when handling sensitive information.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Science - Business Administration
Somerset Community College
Somerset, KY05.2026
High School Diploma -
Russell County High School
Russell Springs, KY05.2008
Skills
- Time Management
- Strong oral and written communication abilities
- Microsoft Office and Computer Literacy
- Leadership and Team Collaboration
- Problem Resolution
- Active Listening
- Attention to Detail
- Patient Scheduling and Records Management
- Self-Motivation and Initiative
- Conflict resolution techniques
- Healthcare billing
- Medical terminology proficiency
- Medical records management
Languages
English
Native or Bilingual
Timeline
Quality Expert and Behavioral Health Administrative Assistant
Cumberland Family Practice
06.2021 - 09.2024
Receptionist and Administrative Assistant
Cumberland Family Medical
03.2015 - 12.2017
Associate of Science - Business Administration
Somerset Community College
High School Diploma -
Russell County High School