Elizabeth Brooks
Lexington
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Kendra Scott
Lexington
11.2023 - Current
- Assisted in daily store operations and team management tasks.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Trained new employees on store policies and customer service standards.
- I organized and maintained outreach with local community partners and drove traffic to our store through events.
- Completed and lead visual merchandising floor sets
- Increased events revenue 6% comp to last year
Style Team Leader
Target
Lexington
10.2017 - Current
- Managed a team of 15-20 team members. Planned daily workload and implemented sales strategies for a $16 million dollar volume apparel department.
- Helped grow the women's jewelry and accessories (JAS) to put our store sales in the top 20% of company for JAS in 2018 and 2019
- Maintained positive sales comps for Young Contemporary 7.8%(2020), Joy Lab 34.1(2019). Store was in top five total apparel sales in district (2019, 2020, 2021, 2022)
- Developed two team members for the talent bench and helped with the promotion of my backfill for when I was at remodel.
AltarD Stare
Operations Manager
Wilmington
07.2023 - 11.2023
- Developed training programs to improve staff performance and operational knowledge.
- Managed daily operations of a high-traffic retail location.
- Led and developed a team of sales associates for optimal performance.
- Oversaw customer service initiatives to enhance shopper satisfaction.
- Trained new employees on store policies and procedures for consistency.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Remodel Team Leader
Target
Lexington
03.2022 - 07.2022
- Supervised the six captains and eight team members to facilitate the completion of sets and construction plans. I worked to help remodel 80% of the store's floor plan and backroom space.
Softlines Team Member
Target
Lexington
03.2015 - 10.2017
- Assisted guests with finding merchandise. Managed fitting room operations of answering phones and checking in and out guests. Organized returned clothing. Pushed daily inventory replenishments and merchandised sales floor.
Education
No Degree - Merchandising Apparel and Textiles
University of Kentucky
Lexington, KYDiploma -
Harrison County High School
Cynthiana, KYConcord High School
Wilmington, DESkills
- Scheduling
- Talent development
- Visual merchandising
- Hiring
- Event planning
- Inventory management
- Microsoft Office Suite
- Shift scheduling
- Customer service and engagement
- Budgeting and cost control
- Guest service
- Price change
- Performance coaching
- Loss Prevention
Awards
Team Member Service Award, 2021
Timeline
Assistant Store Manager
Kendra Scott
11.2023 - Current
AltarD Stare
Operations Manager
07.2023 - 11.2023
Remodel Team Leader
Target
03.2022 - 07.2022
Style Team Leader
Target
10.2017 - Current
Softlines Team Member
Target
03.2015 - 10.2017
No Degree - Merchandising Apparel and Textiles
University of Kentucky
Diploma -
Harrison County High School
Concord High School