Elizabeth Builta
Bowling Green
Summary
Exhibited passion for work, contributing to a vibrant and productive workplace culture.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server
Longhorn Steakhouse
03.2024 - Current
- Delivered outstanding customer service by anticipating and resolving guest inquiries and needs.
- Directed order management processes to guarantee accuracy and efficiency.
- Spearheaded collaboration with kitchen staff to enhance workflow efficiency and guarantee timely meal preparation.
- Conducted training sessions for new team members on menu knowledge, service standards, and operational procedures.
- Implemented upselling strategies to enhance sales performance and improve guest satisfaction.
- Resolved customer complaints swiftly to improve overall dining experience.
- Conducted routine cleanliness inspections of dining area to ensure compliance with health and safety standards.
- Directed inventory management by monitoring stock levels and coordinating restocking efforts.
- Managed simultaneous oversight of multiple tables to ensure exceptional service delivery.
- Executed efficient delivery of food and beverages, ensuring high standards of customer satisfaction.
- Executed POS system operations to streamline order processing and billing management.
- Cultivated robust relationships with regular customers to drive loyalty and retention.
- Cultivated collaboration among staff during peak shifts to optimize operational efficiency.
- Managed opening and closing procedures to guarantee dining area readiness for seamless service transitions.
- Exceeded sales targets and enhanced customer satisfaction ratings through strategic initiatives.
- Implemented communication strategies to bridge front-of-house and back-of-house operations.
- Orchestrated communication with kitchen staff to guarantee prompt meal delivery.
- Directed coordination efforts with kitchen staff to ensure timely order delivery.
- Clarified menu items and recommended suitable options to ensure food allergy safety.
- Elevated sales performance by implementing strategic upselling techniques and leveraging in-depth knowledge of menu items, specials, and promotions.
- Fostered strong relationships with regular customers through exemplary hospitality practices.
- Enforced health and safety protocols to guarantee safe and sanitary environments for customers and staff.
- Fostered colleague collaboration during peak hours to enhance team productivity.
- Fostered a welcoming atmosphere as primary point of contact for incoming guests.
- Streamlined cash transaction processes to enhance accuracy in financial reporting.
- Maintained cleanliness and organization of dining areas to ensure compliance with hygiene standards.
- Resolved customer complaints promptly and professionally to enhance brand reputation.
- Addressed customer complaints and concerns with professionalism, ensuring prompt resolution.
- Managed bussing and resetting of tables to ensure cleanliness in dining areas and workspaces.
- Executed exceptional service during peak periods, ensuring meticulous attention to detail and fostering strong guest rapport.
- Maintained cleanliness and organization of dining area to elevate guest experience.
- Enhanced customer satisfaction by implementing proactive engagement strategies and delivering tailored services.
- Monitored adherence to food handling procedures and safety guidelines to safeguard guest and team member well-being.
- Monitored and enforced compliance with local alcohol laws through thorough analysis and application of regulations.
- Directed inventory management by actively monitoring stock levels and ensuring optimal supply.
- Enhanced team efficiency by fostering effective collaboration in high-pressure environments.
- Utilized extensive menu expertise to deliver personalized recommendations that enhanced customer dining experiences.
- Resolved customer complaints through a calm, solution-oriented approach.
- Fostered a collaborative team environment by actively supporting coworkers during peak periods.
- Facilitated collaboration with kitchen staff to ensure accurate order fulfillment and timely dish preparation.
- Elevated dining experience by delivering prompt and attentive guest service.
- Enhanced repeat customer rates by identifying regular guests' preferences and personalizing interactions.
- Enhanced customer satisfaction by proactively addressing special dietary needs and preferences.
- Fostered strong relationships with guests to enhance overall dining experiences.
- Streamlined order-taking procedures to improve operational efficiency.
- Elevated sales performance by recommending complementary items, including desserts and beverages, tailored to customer selections.
- Oversaw patron alcohol consumption to uphold responsible service standards.
- Conducted verification of guest identification to uphold compliance with alcohol service regulations.
- Executed comprehensive inspections of dishes and utensils to uphold cleanliness standards.
- Spearheaded sales growth by implementing strategic upselling techniques for premium products.
- Conducted strategic customer check-ins to streamline order placement and enhance meal satisfaction.
- Managed printing of dining checks to ensure accurate reflection of total due and collected payments.
- Executed timely delivery of menus to patrons upon seating to enhance service efficiency.
- Orchestrated safe and enjoyable dining experiences for customers with dietary restrictions through collaboration with kitchen staff on alternative menu options.
- Managed order processing and supervised kitchen staff to ensure efficient meal preparation.
- Optimized order processing efficiency and accuracy through effective communication with kitchen staff.
- Guided customer decision-making through comprehensive knowledge of menu items and flavor profiles.
- Cultivated extensive menu expertise to proficiently respond to inquiries regarding ingredient sourcing and cooking methods.
- Fostered enthusiasm and advocated for exceptional customer service to enhance referral rates and increase walk-in business.
- Assisted customers by addressing inquiries promptly. Recommended suitable products tailored to customer needs. Accurately recorded order details for efficient processing.
- Oversaw comprehensive opening, closing, and shift change responsibilities to enhance operational efficiency.
- Executed strategies to navigate fast-paced environments, ensuring timely order delivery during peak hours.
- Directed cash handling operations and streamlined transaction processing to ensure financial integrity.
- Maintained cleanliness and organization of dining area to elevate guest satisfaction.
- Maintained exemplary personal appearance and hygiene standards to reinforce establishment's reputation.
- Customized services to address diverse customer needs and elevate guest satisfaction.
Server
Logan's Roadhouse
02.2021 - Current
- Highest in sales for the past 6 months. Duties include, familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, as well as suggestive upselling. Menu knowledge. Memorized details of daily specials, and seasonal menu items and options.
Server and Bartender
COCK OF THE WALK RESTAURANT
01.2021 - 12.2021
- Duties included, familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, as well as suggestive upselling. Menu knowledge. Memorized details of daily specials, and seasonal menu items and options.
Server
Red Lobster
01.2020 - 03.2020
- Duties included familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, as well as suggestive upselling. Menu knowledge. Memorized details of daily specials, and seasonal menu items and options.
Server/Bartender
Red Lobster
01.2017 - 12.2019
- Duties included familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, as well as suggestive upselling. Menu knowledge. Memorized details of daily specials, and seasonal menu items and options.
Server
Chuy's
01.2016 - 12.2017
- Duties included familiarizing guests with menu and daily specials, accurately recording food and drink orders and running multi-course meals.. Menu knowledge: Memorize details of daily specials, seasonal menu items and options.
Server/Bartender
Olive street bistro
01.2008 - 09.2013
- Duties included: Managing/ key holder. Familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills. Menu knowledge: Memorize details of daily specials, seasonal menu items and options. Bartended almost always while serving tables.
Education
Certificate in Hospitality Management - Hospitality Management
Genesee Community College
Batavia, NYSkills
- Assisted customers in identifying product needs and preferences Supported sales team in achieving monthly targets through effective communication Contributed to maintaining organized inventory and product displays
- Managed server operations to ensure seamless service delivery
- Executed strategic initiatives to enhance operational efficiency
- Enhanced customer service strategies to improve client satisfaction and retention
- Facilitated comprehensive training sessions to enhance team skills and knowledge
- Assisted customers in selecting beverages to enhance their dining experience Prepared and served drinks efficiently to meet customer demands Maintained cleanliness and organization of the bar area
- Executed upselling strategies to enhance customer value and drive revenue growth
- Managed daily operations and ensured seamless service delivery in a high-volume restaurant environment
- Assisted guests with seating arrangements and menu inquiries Supported team members in maintaining cleanliness and organization of dining areas Facilitated smooth communication between kitchen staff and patrons
- Executed cash handling procedures to ensure accurate financial transactions
- Assisted in daily operations of restaurant to maintain service quality Supported team members in achieving customer satisfaction goals Contributed to inventory management and supply ordering processes
- Assisted guests with inquiries and requests to enhance their experience Supported team members in daily operations to maintain service standards Contributed to a positive atmosphere through friendly interactions with patrons
- Directed management strategies to enhance operational efficiency
- Oversaw daily operations and team performance as Assistant Manager
- Assisted in food preparation and service tasks to support team efficiency\nProvided customer service by addressing inquiries and ensuring satisfaction\nMaintained cleanliness and organization of dining and kitchen areas
- Executed efficient table clearing and resetting to enhance dining experience
- Assisted guests with inquiries and provided information on services Facilitated smooth check-in and check-out processes for guests Supported team in maintaining a welcoming and clean environment
- Facilitated service delivery to enhance customer experience
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Assisted in organizing training sessions to enhance employee skills Supported development initiatives by providing resources and materials Collaborated with team members to identify training needs and improve performance
- Oversaw team operations and ensured adherence to organizational standards
- Optimized scheduling and prioritization of tasks to enhance productivity
- Implemented Aloha POS system to streamline transaction processes
- Assisted in managing point of sale systems to streamline transactions Supported team members in troubleshooting technical issues Contributed to training staff on system functionalities
- Facilitated restaurant reservations and customer interactions through OpenTable platform
- Assisted in food preparation and service to enhance customer satisfaction Supported team members in maintaining cleanliness and organization in kitchen areas Contributed to inventory management by tracking stock levels and reporting shortages
- Ensured compliance with food safety regulations and standards
- Executed cashiering operations with precision and efficiency
- Management
Certification
- TABC
- Bartender License
Assessments
- Case management & social work — Proficient
- November 2021
- Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
- Full results: Proficient
- Customer focus & orientation — Proficient
- September 2021
- Responding to customer situations with sensitivity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Server
Longhorn Steakhouse
03.2024 - Current
Server
Logan's Roadhouse
02.2021 - Current
Server and Bartender
COCK OF THE WALK RESTAURANT
01.2021 - 12.2021
Server
Red Lobster
01.2020 - 03.2020
Server/Bartender
Red Lobster
01.2017 - 12.2019
Server
Chuy's
01.2016 - 12.2017
Server/Bartender
Olive street bistro
01.2008 - 09.2013
Certificate in Hospitality Management - Hospitality Management
Genesee Community College