Elizabeth Dedman
Scottsville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Safety Coach
Randstad/JM Smucker
06.2024 - Current
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Coached new hires during their orientation period, emphasizing the importance of adhering to safety policies and procedures.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Performed quality checks on finished products to identify and address discrepancies.
- Maintained organized work area by cleaning and removing hazards.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
911 Emergency Dispatcher
City Of Scottsville
02.2017 - 06.2024
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Provided on-the-job training and coaching to develop new dispatchers.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
Shift Supervisor
Rite Aid
01.2014 - 02.2017
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Conducted performance reviews and provided staff with feedback and guidance.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Helped store management meet standards of service and quality in daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Completed cash and credit card transactions accurately using POS software.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Completed store opening and closing procedures and balanced tills.
Education
No Degree - Education
Western Kentucky University
Bowling Green, KY911 Dispatcher Certification in Kentucky - Telecommunications
Department of Criminal Justice Training
Richmond, KYHigh School Diploma -
Allen County Scottsville High School
Scottsville, KY05.2011
Skills
- Ability to multi-task under extreme pressure
- Verbal and Written Communication
- Proficiency in Microsoft Office
- Complex Problem-Solving
- Data Entry
- Ability to work with several different computer programs
- Excellent customer service skills
- National Crime Information Center (NCIC) knowledge
- Teamwork and Collaboration
- Prioritizing Effectively
- Information Documentation
- Conflict Resolution
Accomplishments
Won Telecommunicator of the year award in 2018 and in 2021.
Certification
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CPR Certified in the State of KY.
- Telephone-CPR certified.
Timeline
Safety Coach
Randstad/JM Smucker
06.2024 - Current
911 Emergency Dispatcher
City Of Scottsville
02.2017 - 06.2024
Shift Supervisor
Rite Aid
01.2014 - 02.2017
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CPR Certified in the State of KY.
- Telephone-CPR certified.
No Degree - Education
Western Kentucky University
911 Dispatcher Certification in Kentucky - Telecommunications
Department of Criminal Justice Training
High School Diploma -
Allen County Scottsville High School
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