Elizabeth Madden
2015 Oak Hill Rd
Summary
Dynamic professional with a proven track record at American Legion, excelling in customer service and efficient payment processing. Enhanced team collaboration and client satisfaction through engaging personality and multitasking skills.
Highly reliable and service-oriented, committed to delivering outstanding hospitality experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
American Legion
Somerset, KY
06.2025 - Current
- Prepared and served beverages while ensuring customer satisfaction and engagement.
- Maintained cleanliness of bar area, adhering to health and safety standards.
- Assisted in inventory management, tracking supplies and ordering as needed.
- Collaborated with team members to create a welcoming environment for patrons.
- Processed customer transactions accurately using point-of-sale systems.
- Engaged with customers to build rapport and foster repeat business opportunities.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Office Manager
JV Pool Plastering
Monroeville, NJ
03.2012 - 02.2017
- Coordinated office operations to enhance workflow efficiency and improve team collaboration.
- Managed scheduling and logistics for project deadlines, ensuring timely completion of tasks.
- Developed and implemented filing systems, improving document retrieval speed and accuracy.
- Monitored financial transactions and maintained budgetary compliance through effective reporting practices.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled all customer service inquiries and issues.
Education
High School Diploma -
Pitman High School
Pitman, NJ06.2025
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Hospitality service expertise
- Service-oriented mindset
Certification
STAR certified
Timeline
Bartender
American Legion
06.2025 - Current
Office Manager
JV Pool Plastering
03.2012 - 02.2017
High School Diploma -
Pitman High School