Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Mcgrapth

Frankfort

Summary

Dynamic manager with a proven track record at Best Medical Waste Service, excelling in team leadership and customer service. Enhanced operational efficiency and customer satisfaction through effective decision-making and conflict resolution. Skilled in time management, successfully controlling costs while improving marketing strategies to attract new clients.

Overview

15
15
years of professional experience

Work History

Manager

Best Medical Waste Service
01.2017 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.

Deputy Clerk of the Court

Lowry Miller
01.2013 - 01.2015
  • Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
  • Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
  • Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
  • Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.

Administrative Specialist I

Transportation Cabinet
01.2011 - 12.2013
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
  • Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
  • Handled incoming and outgoing mail.

Education

Franklin County High School
Frankfort, KY

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager

Best Medical Waste Service
01.2017 - Current

Deputy Clerk of the Court

Lowry Miller
01.2013 - 01.2015

Administrative Specialist I

Transportation Cabinet
01.2011 - 12.2013

Franklin County High School

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Elizabeth Mcgrapth