Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Moran

Richmond,KY

Summary

Dynamic bilingual professional with a strong foundation in interpersonal communication, eager to leverage skills in a collaborative and growth-oriented environment. Proven ability to connect with diverse audiences and foster positive relationships, enhancing team dynamics and client satisfaction. Committed to continuous learning and professional development, seeking opportunities that encourage advancement and contribute to organizational success. Prepared to bring a proactive approach and passion for excellence to drive impactful results.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Hoke County Detention Center
03.2025 - Current
  • Handling various tasks for DAs, Public Defenders, Lawyers, and PI
  • Data entry, maintaining records, and databases
  • Answering phones and directing calls, managing calendars, scheduling appointments & meetings, Incoming/outgoing mail, Filing, copying, and scanning documents, drafting memos, emails, and other correspondence
  • Managed daily office operations, ensuring efficient workflow and adherence to protocols.
  • Supported the preparation of reports and presentations for administrative reviews.
  • Maintained accurate records and files, enhancing information retrieval efficiency.
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Chief Operation Officer

Mercy Home Medical Supply, Inc
02.2018 - 03.2023
  • Timesheets, Payroll, Schedule, Ordering merchandise
  • Developed training programs for staff, enhancing skill sets and improving service quality.
  • Evaluated performance metrics to identify areas for improvement and drive organizational growth.
  • Optimized customer experience with improved service standards, streamlined complaint resolution procedures, and enhanced internal communication systems for better response times.
  • Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.

Biller/Manager

Pura Clinic Urgent Care/Family Medicine
01.2014 - 04.2016
  • Verify insurance for all new and existing clients
  • Scanned all documents, mail, and faxes
  • Managing 12 employees, timesheets, vacation, and payroll
  • Executed billing tasks and recorded information in company databases.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Conducted regular audits of billing records, identifying issues and implementing corrective actions.
  • Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
  • Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.

Customer Service Director

Anderson Law Firm
01.2009 - 01.2014
  • First point of contact for all new and existing clients
  • Scanned all documents, mail, and faxes
  • Assisted in maintaining client files and communication with caseworkers
  • Managed approximately 30 incoming calls, emails, and faxes per day from clients
  • Developed and implemented customer service protocols to enhance client satisfaction and retention.
  • Analyzed customer feedback to identify areas for service improvement and operational efficiency.
  • Oversaw daily operations of the customer service department, ensuring alignment with firm objectives.

Case Manager

Martin & Rosenblatt
12.2007 - 01.2009
  • Successfully managed 4 Lawyers
  • Prepare legal arguments, applications, declarations, and motions
  • Build & maintain databases & files, organize and track case files
  • Coordinate law office activities such as subpoena delivery
  • Handled day-to-day operations of the office
  • Coordinated client assessments to identify needs and develop tailored service plans.
  • Implemented effective case management strategies to improve client outcomes and satisfaction.
  • Conducted regular follow-ups with clients to evaluate ongoing needs and adjust services accordingly.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.

Education

Business Accounting & Enrolled Agent (IRS) -

Fayetteville Technical Community College
Fayetteville, NC
12-2025

Associate Degree - Executive, Medical Billing & Coding and Medical & Legal Terminology, Oral Communication & Business English

Drake Business School Executive Business
The Bronx, NY
05-1992

Skills

  • Strong organizational abilities
  • Effective customer engagement
  • Technical software skills
  • Billing and collections expertise
  • Proficient in 12-line telephone systems
  • Document creation and editing
  • Proficient in 10-key data entry
  • Efficient document management
  • Invoice management and tracking
  • Billing statement management
  • Medical billing expertise
  • Organizational proficiency
  • Experienced with various office software applications

Timeline

Administrative Assistant

Hoke County Detention Center
03.2025 - Current

Chief Operation Officer

Mercy Home Medical Supply, Inc
02.2018 - 03.2023

Biller/Manager

Pura Clinic Urgent Care/Family Medicine
01.2014 - 04.2016

Customer Service Director

Anderson Law Firm
01.2009 - 01.2014

Case Manager

Martin & Rosenblatt
12.2007 - 01.2009

Business Accounting & Enrolled Agent (IRS) -

Fayetteville Technical Community College

Associate Degree - Executive, Medical Billing & Coding and Medical & Legal Terminology, Oral Communication & Business English

Drake Business School Executive Business

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Elizabeth Moran