Elizabeth Oropeza
Louisville
Summary
Dynamic and reliable with extensive customer service experience at USPS, Speedway and Walmart, excelling in order coordination and accuracy. Proven ability to foster strong relationships, ensuring high satisfaction ratings. Recognized for multitasking and problem-solving skills, consistently meeting deadlines while maintaining professionalism in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Personal Shopper
Walmart
06.2024 - 03.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Cultivated strong relationships with costumers through consistent communication and timely follow-ups, resulting in repeat business.
Cashier
Speedway Gas Station
04.2024 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cafe Worker
Speedway Gas Station
01.2019 - 10.2019
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Cultivated strong relationships with costumers through consistent communication and timely follow-ups, resulting in repeat business.
Stacker
USPS
03.2020 - 11.2020
- Moved finished pallets to storage areas using forklifts.
- Maintained a solid understanding of product specifications and storage requirements, ensuring proper handling and stacking procedures were always followed.
- Stacked finished cases on pallets according to customer requests.
- Reduced product damage by carefully handling items during the stacking process.
- Maximized workspace utilization, arranging pallets strategically for easy access during future retrieval processes.
- Ensured workplace safety by adhering to proper lifting techniques and stacker equipment usage guidelines.
- Identified and removed products that did not meet quality control standards.
- Operated formers, stretch wrappers and tape machines to package items.
Education
Associate In Electronics Engineering Technology - Engineering Mechanics
Jefferson Community And Technical College
Louisville, KYHigh School Diploma -
Chapin High School
El Paso, TX06.2018
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Upbeat and outgoing attitude
- Heavy lifting
- Product knowledge
- Sales expertise
- Accurate money handling
- Physical stamina
- Lift up to 150 pounds
- Strong interpersonal skills
- Order coordination
- Deadline driven
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team building
- Reliability
- Professionalism
Languages
Spanish
Limited Working
Timeline
Personal Shopper
Walmart
06.2024 - 03.2025
Cashier
Speedway Gas Station
04.2024 - 05.2024
Stacker
USPS
03.2020 - 11.2020
Cafe Worker
Speedway Gas Station
01.2019 - 10.2019
Associate In Electronics Engineering Technology - Engineering Mechanics
Jefferson Community And Technical College
High School Diploma -
Chapin High School
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