Teller Supervisor
University Of Kentucky Federal Credit Union
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Examined tellers' reports of daily transactions for accuracy.
- Cultivated team-oriented environment, encouraging collaboration and shared responsibility for meeting branch goals.
- Streamlined branch operations for improved customer satisfaction by optimizing teller schedules and reducing wait times.
- Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Increased team productivity with regular coaching and performance feedback sessions.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Contributed to the achievement of branch sales targets through proactive promotion of financial products and services.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
- Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
- Boosted team morale with regular performance feedback and recognition programs, leading to increased productivity.
- Improved cross-selling success through targeted training and employee incentives.
- Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Trained new hires on customer service policies and procedures.
