Elizabeth Pierce

Universal Banker Operations Specialist Supervisor

Peoples Bank

05.2015 - Current

Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
Trained new hires on customer service policies and procedures.
Cross-sold credit cards, loans and other bank products.
Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.