Elizabeth Thompson
Louisville
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Server
Longhorn Steakhouse
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
- Provided excellent customer service.
Receptionist
Southside Equipment
01.2020 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Hotel Front Desk Receptionist
Sleep Inn And Suites
06.2018 - 01.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Assisted management in reviewing operational procedures periodically, suggesting improvements when needed.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Aesthetician - Aesthetician
PJ's College of Cosmetology
Louisville, KY09.2022
High School Diploma -
Elizabethtown High School
Elizabethtown, KY05.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Time Management
- Listening Skills
- Telephone Etiquette
- Team Collaboration
- Appointment Scheduling
- Administrative Skills
- Office Organization
- File Organization
Timeline
Server
Longhorn Steakhouse
06.2023 - Current
Receptionist
Southside Equipment
01.2020 - 03.2023
Hotel Front Desk Receptionist
Sleep Inn And Suites
06.2018 - 01.2020
Aesthetician - Aesthetician
PJ's College of Cosmetology
High School Diploma -
Elizabethtown High School
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