Summary
Overview
Work History
Education
Skills
Timeline
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Elizebeth Moore

Alexandria

Summary

Flexible hard worker ready to learn and contribute to team success.

Friendly professional committed to maintaining high customer service ratings and presenting professional image. Experienced in expertly handling high volume of banking transactions per day and interacting with customers. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties.

Overview

6
6
years of professional experience
2022
2022
years of post-secondary education

Work History

Personal Banker

Fifth Third Bank
Alexandria
07.2024 - Current
  • Assisted customers with account inquiries and transaction processing.
  • Educated clients on product offerings and banking services.
  • Processed loan applications and conducted credit assessments.
  • Built relationships with clients to foster trust and loyalty.
  • Maintained compliance with banking regulations and internal policies.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.

Consumer contact center

Fifth Third Bank
Cincinnati
01.2024 - 01.2025
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Bank Teller

Fifth Third Bank
Alexandria
01.2024 - 07.2024
  • Processed customer transactions efficiently and accurately.
  • Handled cash deposits and withdrawals with attention to detail.
  • Assisted customers in opening and managing accounts effectively.
  • Promoted bank products and services during customer interactions.
  • Resolved customer inquiries and issues with professionalism.
  • Maintained accurate records of daily transactions and reports.

Assistant Customer Service Manager

Kroger
Bellevue
09.2019 - 01.2023
  • Operated registers and processed cash, card, and check transactions, ensuring accurate drawer balances.
  • Processed customer returns efficiently, ensuring adherence to company policies and maintaining a positive customer experience.
  • Supported numerous customers effectively, maintaining a positive demeanor.
  • Resolved escalated customer issues in a timely manner.
  • Assisted customers with inquiries, complaints and feedback.

Education

Newport Independent High School
Newport, KY

Skills

  • Customer relationship management
  • Loan processing
  • Financial advising
  • Compliance management

Timeline

Personal Banker

Fifth Third Bank
07.2024 - Current

Consumer contact center

Fifth Third Bank
01.2024 - 01.2025

Bank Teller

Fifth Third Bank
01.2024 - 07.2024

Assistant Customer Service Manager

Kroger
09.2019 - 01.2023

Newport Independent High School

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Elizebeth Moore