Elsha Stanfill
Elsmere
Summary
Results-driven professional with experience at Citibank, excelling in document management and customer service. Proven ability to optimize workflows and enforce policies, ensuring compliance and minimizing rejection. Demonstrated empathy and attention to detail while negotiating repayment plans, contributing to improved collections outcomes. Proficient in Excel and adept at multitasking in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Document Control Officer
Citibank
08.2023 - 08.2024
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Provided support for document controls and worked with contract documents.
- Established and managed document distribution matrix and document control register.
- Complied with safety regulations as outlined in organizational procedures to minimize rejection.
- Pitched in to assist quality assurance department with special projects and tasks.
Collections Agent
Citibank
02.2019 - 08.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Closed accounts due to the primary cardholder passing away
Education
No Degree -
Georgetown College
Georgetown, KY05-2014
Skills
- Document classification
- Workflow optimization
- Document management
- Policy enforcement
- Attention to detail
- Multitasking
- Empathy
- Customer service skills
- Mathematics
- Excel
Accomplishments
Of all my accomplishments, my most proud one is receiving the Outstanding Senior Award at state for cross country. I am so proud because of all the seniors in the race, the judges chose me. Your coach has to write a one page letter stating why you deserve the award. With it came a big trophy, a ring, and a watch with my name engraved on it. It was so cool. I also ended up getting second place in the race (:
Timeline
Document Control Officer
Citibank
08.2023 - 08.2024
Collections Agent
Citibank
02.2019 - 08.2023
No Degree -
Georgetown College
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