Elyssa Brown
Louisville
Summary
Dynamic operations professional with a proven track record at United Parcel Services and Fed Ex Ground enhancing logistics management and fostering team collaboration.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to experience new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Operations Trainer
Fed Ex Ground
11.2023 - Current
- Responsible of educating new employees according to strict company guidelines and safety protocols.
- Prepare and educate new staff on safety materials/guidelines and operation equipment handling for written tests.
- Developed job-specific competencies and performance standards.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
- Provided coaching and mentoring to employees.
Restaurant Worker
Marks Feed Store
03.2022 - 11.2023
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Call Center Representative
Ladder Now
09.2020 - 12.2021
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Operations Assistant
United Parcel Services, UPS
03.2018 - 09.2020
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Prepared and delivered operational performance reports to inform management.
- Provided administrative support with accurate document preparation and data entry.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Operations Supervisor
United Parcel Services, UPS
09.2019 - 08.2020
- Completed bi-weekly payroll for 12 employees.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Evaluated team performance and provided feedback on areas requiring improvement.
Education
High School Diploma -
Jefferson Community And Technical College
Louisville, KYSkills
- Logistics management
- Cost control
- Warehouse management
- Production planning
- Operations management
- Documentation and recordkeeping
- Team collaboration
- Video conferencing
- Self motivation
- Goal setting
- Assignment delegation
Timeline
Operations Trainer
Fed Ex Ground
11.2023 - Current
Restaurant Worker
Marks Feed Store
03.2022 - 11.2023
Call Center Representative
Ladder Now
09.2020 - 12.2021
Operations Supervisor
United Parcel Services, UPS
09.2019 - 08.2020
Operations Assistant
United Parcel Services, UPS
03.2018 - 09.2020
High School Diploma -
Jefferson Community And Technical College
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