Ema Arevalo
Owensboro
Summary
Motivated team player with a commitment to providing exceptional service across diverse roles. Brings strong organizational skills and a proactive approach to problem-solving, fostering a collaborative environment that enhances customer experiences.
Overview
5
5
years of professional experience
Work History
Cashier/Customer Service
TJ Maxx
Owensboro
06.2022 - Current
- Processed customer transactions efficiently and accurately at a busy retail location.
- Assisted customers with product inquiries and provided excellent service throughout their visit.
- Collaborated with team members to manage inventory and restock shelves as needed.
- Trained new cashiers on point-of-sale systems and customer service best practices.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
House Person
Hampton Inn by Hilton
Owensboro
05.2021 - 05.2022
- Maintained cleanliness and organization of public areas and guest rooms.
- Assisted housekeeping staff with laundry and equipment management.
- Stocked supplies and ensured availability in guest service areas.
- Responded promptly to guest requests for additional items or services.
- Collaborated with team members to uphold hotel standards and procedures.
- Conducted routine inspections of hallways, elevators, and common spaces.
- Reported maintenance issues to ensure prompt resolution for guest comfort.
- Supported special events by preparing spaces and facilitating setup needs.
Education
High school diploma -
Apollo High School
Owensboro, KY 08.2016 - 05/2020
Skills
- Cleaning Experience
- Laundry
- Food Service
- Cashiering
- Cash Handling
- Residential Cleaning
- Inventory management
- Customer service
- Product knowledge
- Team collaboration
- Time management
- Employee training
- Adaptability
- Effective communication
- Organizational skills
- Ordering and stocking
- Staff training
- Scanner operations
- Patience and empathy
- Retail merchandising
Languages
Spanish, Beginner
Timeline
Cashier/Customer Service
TJ Maxx
06.2022 - Current
House Person
Hampton Inn by Hilton
05.2021 - 05.2022
High school diploma -
Apollo High School
08.2016 - 05/2020