Emerson Fernandez
Louisville,KY
Summary
Dynamic professional with a proven track record at Brazeiros, enhancing customer satisfaction and loyalty through expert mixology and attentive service. Excelled in staff training, boosting team performance, and implementing cost control measures. Skilled in maintaining high sanitation standards and adept in advanced bartending techniques, demonstrating strong communication and leadership abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Head Bartender
Brazeiros
10.2018 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Club Security Guard
Sully's Good Time Bar & Grille
05.2020 - 04.2021
- Streamlined incident reporting processes, enabling faster resolution of issues and minimizing disruptions to business operations.
- Participated in ongoing training programs to continually enhance personal expertise in club safety procedures and best practices.
- Enhanced club safety by conducting thorough security checks and monitoring entrances and exits.
- Supported efficient event operations by coordinating closely with organizers, ensuring seamless integration of security measures throughout events.
- Facilitated timely emergency responses by maintaining clear communication channels with fellow security staff and management.
- Collaborated with local law enforcement agencies, resulting in a safer nightlife experience for patrons.
- Improved overall club atmosphere by ensuring the prompt removal of unruly or intoxicated individuals.
- Deescalated potential conflicts through tactful communication and proactive intervention strategies.
Roofer
Kalkreuth Roofing & Sheet Metal
01.2020 - 01.2021
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
- Consistently adhered to OSHA regulations creating a safe work environment for both crew members and clients alike while protecting company liability risks.
Line Cook
Ramsi's Café on the World
06.2009 - 10.2011
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Assembly Line Worker
Ups Louisville Centennial Hub
01.2008 - 12.2009
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Followed outlined specifications to implement assembly plans.
- Completed durable assemblies and subassemblies with hand and power tools.
Education
High School Diploma -
Ballard High School
Louisville04.2008
Sports Management
University of Louisville
Louisville, KYCooking
Sullivan University
Skills
- Staff training and supervision
- Attentive service
- Taking inventory
- Strong communication skills
- Cash handling
- Customer service
- Advanced bartending techniques
- Cost control
- Sales and upselling techniques
- Team leadership
Certification
- ServSafe Alcohol - National Restaurant Association.
- Certified Hospitality Supervisor (CHS) – American Hotel & Lodging Educational Institute.
Languages
Spanish
Limited Working
Portuguese
Limited Working
English
Full Professional
Timeline
Club Security Guard
Sully's Good Time Bar & Grille
05.2020 - 04.2021
Roofer
Kalkreuth Roofing & Sheet Metal
01.2020 - 01.2021
Head Bartender
Brazeiros
10.2018 - Current
Line Cook
Ramsi's Café on the World
06.2009 - 10.2011
Assembly Line Worker
Ups Louisville Centennial Hub
01.2008 - 12.2009
High School Diploma -
Ballard High School
Sports Management
University of Louisville
Cooking
Sullivan University
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