Emily Dixon
Greenup
Summary
Passionate about the healthcare industry and eager to begin a career in dentistry, I bring extensive banking experience that has strengthened my ability to build lasting relationships and deliver outstanding customer care, combined with a solid foundation in healthcare knowledge and patient confidentiality.
Overview
8
8
years of professional experience
Work History
CSR
City National Bank
11.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Bank Teller
Kentucky Farmers Bank
06.2022 - 05.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Delivering exceptional customer service, ensuring each interaction leaves people feeling valued, understood, and genuinely cared for.
Team Member
Chick-Fil-A
03.2018 - 02.2022
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
General Education
Russell High School
RussellMedical Information Technology
ACTC
Ashland, KYSkills
- Dental terminology
- HIPAA compliance
- Records management
- Data entry
- Phone and email etiquette
- Patient documentation
- Customer service
- Critical thinking
- Relationship building
Personal Information
Timeline
CSR
City National Bank
11.2024 - Current
Bank Teller
Kentucky Farmers Bank
06.2022 - 05.2023
Team Member
Chick-Fil-A
03.2018 - 02.2022
General Education
Russell High School
Medical Information Technology
ACTC