Emily Foote
Louisville
Summary
I am a seasoned Administrative Assistant looking to secure a challenging position where I am able to exercise my many talents and skills to drive company growth. I intend to leverage my diverse skillset to enhance the performance of your organization. I’ve had many years of experience maintaining calendars, drafting paperwork, and bookkeeping. I am also able to use Microsoft Office programs including Excel, Outlook, PowerPoint, Word, etc. with proficiency.
Overview
17
17
years of professional experience
Work History
Driver
Lyft
Louisville
11.2019 - Current
- Provide exceptional customer service with professionalism while transporting passengers between destinations
- Adhere to all state and company policies/procedures at all times, specifically safety and integrity related
- Maintain a clean and welcoming vehicle environment during every ride
- Utilize the Lyft phone app to initiate, plan, and execute rides as well as engage in communication between myself and my passengers or Lyft support specialists
- Sustain all required coursework, licensing, certifications, and any paperwork required to keep vehicles legally on the road
Account Manager
RX Crossroads
Louisville
11.2020 - 03.2023
- Performed Benefit Investigations at the request of the prescribing physician
- Made outbound calls to various Pharmacy Benefit Managers to obtain patient plan inform
- Utilized multiple systems to view patient past and previous therapies to guide how a prior authorization may be approved
- Produced summary of benefits for physician office to view with guidelines for how to get non-formulary medications approved
- Regularly referenced systems including ICMS, Workflow, Availity, Payer Intel, and Five9
Sort Control Administrative Assistant
UPS
Louisville
04.2017 - 09.2020
- Trained new admin and supervisors on proper procedures
- Dispatched flights to appropriate mods/posis
- Tracked inbound and outbound cargo shipments and high value items
- Tracked and processed hazmat shipments within 15 minutes of arrival on a chute and supervised the piece being loaded in a canister
- Prepared hazmat paperwork required to accompany each hazmat shipment
- Arrived and departed freight trucks to reflect their locations in the system
- Ran reports throughout the night as well as printing, organizing and filing the end of night report
- Updated spreadsheets and emailed them to appropriate personnel
- Provided support to FLS/hub management, Load Planners, Freight Supervisors, Acceptance Auditors, and OPC
Limited Term Agent Support Specialist
Humana
Louisville
06.2013 - 02.2015
- Received inbound calls from licensed insurance agents
- Documented and resolved enrollment issues
- Explicated product benefits for agents to relay to clients
- Assisted agents with certification and training requirements for Medicare and Healthcare Reform
- Participated in a Special Project to help organize the Walmart Kiosk Campaign for Medicare AEP
Customer Service Representative
Insight Communication's
Louisville
08.2008 - 01.2010
- Answered inbound calls from customers with billing concerns
- Guided customers through troubleshooting techniques for issues with their phone, internet and cable TV services
- Required to manage several programs simultaneously on two monitors while ensuring accounts were thoroughly notated
- Scheduled technician and installation appointments
- Researched and ran diagnostic testing to determine proper course of action
- Processed card and account draft payments over the phone
Education
Bachelor of Science - Organizational Leadership and Learning
University of Louisville
Louisville, KY05-2026
High School Diploma -
Jeffersontown High School
Louisville, KY05.2007
Skills
- Microsoft Office Suite
- Strong written and verbal communication skills
- Scheduling and calendar management
- Strong time management skills
- Quickbooks
- Billing
- Strong organizational skills
- Training and development
- Administrative experience
- Proactive
- Empathy
- Preparation and management of reports
- Leadership skills
- Typing 55 wpm
- HIPAA
- Customer Service
- Excellent phone etiquette
- Highly self-motivated
- Benefit verification
- Insurance enrollment
- Problem solving
- Basic graphic design
- Project Management
Timeline
Account Manager
RX Crossroads
11.2020 - 03.2023
Driver
Lyft
11.2019 - Current
Sort Control Administrative Assistant
UPS
04.2017 - 09.2020
Limited Term Agent Support Specialist
Humana
06.2013 - 02.2015
Customer Service Representative
Insight Communication's
08.2008 - 01.2010
Bachelor of Science - Organizational Leadership and Learning
University of Louisville
High School Diploma -
Jeffersontown High School