Emily Kelton
Louisville
Summary
Dedicated technical advisor with expertise in providing exceptional support for dental lab equipment. Known for efficient scheduling coordination and effective communication, ensuring timely responses to customer inquiries and technical issues.
Overview
3
3
years of professional experience
Work History
Technical Advisor
Crown World Dental Lab
Louisville
12.2024 - Current
- Provided technical support for dental lab equipment and software.
- Supported customer inquiries by offering detailed product knowledge and solutions.
- Provided expert technical assistance to doctors, resolving case-related queries with speed and precision.
- Resolved technical issues by effectively communicating with doctors via email to ensure accurate case handling in the lab.
- Facilitated effective communication with doctors on a daily basis to confirm the successful operation of our product.
- Scheduled and coordinated case pickups, ensuring timely and efficient operations.
- Logged remakes and tracked progress to maintain accurate records and improve service quality.
- Ordered and managed office supplies, supporting seamless daily operations.
- Facilitated office payment transactions with precision and reliability.
Scheduler
Crown World Dental Lab
Louisville
12.2023 - 01.2025
- Managed incoming orders and prioritized tasks for efficient workflow.
- Communicated with clients to confirm appointments and address inquiries.
- Organized laboratory resources to support timely service delivery.
- Assisted team members with administrative tasks and scheduling adjustments.
- Scheduled and confirmed appointments.
- Maintained accurate records of all tasks completed by the team.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Provided doctors with timely updates on their case schedules to enhance office operations.
- Assisted in performing various laboratory tasks to support team members.
Shipping and Receiving Specialist
Crown World Dental Lab
Louisville
07.2022 - 12.2023
- Coordinated incoming shipments and verified contents for accuracy.
- Operated shipping software to create labels and track shipments.
- Inspected outgoing packages to ensure quality and compliance with standards.
- Assisted in training new staff on shipping and receiving procedures.
- Sorted incoming mail and distributed it accordingly.
- Logged incoming cases ensuring accuracy of product details.
- Prepared and packed shipments of medical supplies for delivery to healthcare professionals.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Technical support
- Customer service
- Scheduling coordination
- Administrative assistance
- Record keeping
- Task prioritization
- Typing speed
- Problem resolution
Timeline
Technical Advisor
Crown World Dental Lab
12.2024 - Current
Scheduler
Crown World Dental Lab
12.2023 - 01.2025
Shipping and Receiving Specialist
Crown World Dental Lab
07.2022 - 12.2023
High School Diploma -
Penn Foster Career School
Similar Profiles
Thuy KhucThuy Khuc
Digital Order Prep Tech at Crown World Dental Lab (Glidewell Dental)Digital Order Prep Tech at Crown World Dental Lab (Glidewell Dental)
Kaylee CervantesKaylee Cervantes
Order Processor at Crown World Dental LabOrder Processor at Crown World Dental Lab
Melissa UribeMelissa Uribe
Call Center Supervisor at Crown World Dental LabCall Center Supervisor at Crown World Dental Lab
Aubrynn HarrisonAubrynn Harrison
Barista Shift Supervisor at 7 Brew LLCBarista Shift Supervisor at 7 Brew LLC
Dylan WalkerDylan Walker
Caregiver at My GrandmotherCaregiver at My Grandmother