Emily Oberhausen
Louisville
Summary
Detail-oriented professional with comprehensive experience in loan processing and customer service. Recognized for strong mentoring skills and a commitment to policy development, ensuring compliance and satisfaction in all loan operations.
Overview
6
6
years of professional experience
Work History
Loan Department Manager
Peoples Bank
Louisville
09.2025 - Current
- Oversaw daily loan processing tasks for efficient operations.
- Managed loan documentation and ensured compliance with regulations.
- Coordinated communication between borrowers and loan officers.
- Assisted in training new staff on loan operation procedures.
- Provided support in resolving customer inquiries related to loans.
- Oversaw the development of policies and procedures related to loan processing activities.
Loan Processor
Peoples Bank
Louisville
01.2025 - 09.2025
- Reviewed appraisals to ensure accuracy of value estimates.
- Processed loan files using bank's mortgage software system.
- Coordinated with real estate agents for timely document submissions.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Monitored progress of each loan application from start to finish ensuring timely completion.
Customer Service Representative
Peoples Bank
Louisville
11.2023 - 12.2024
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and product information.
- Managed cash drawers and balanced funds daily.
- Trained new tellers on procedures and best practices.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Stay at Home Parent
Self
01.2022 - 11.2023
Keyholder Manager
Nothing Bundt Cakes
Louisville
05.2020 - 01.2022
- Assisted in opening and closing procedures to ensure proper cash handling practices.
- Maintained cleanliness and organization of the bakery environment for safety compliance.
- Resolved customer inquiries and concerns promptly to ensure satisfaction with services.
- Monitored cash register transactions to verify accuracy of funds received and change given out.
Education
High School Diploma -
Atherton High School
Louisville05-2015
Skills
- Loan processing
- Cash handling
- Customer communication
- Policy development
- Problem solving
- Time management
- Training and mentoring
- Strong attention to detail
Timeline
Loan Department Manager
Peoples Bank
09.2025 - Current
Loan Processor
Peoples Bank
01.2025 - 09.2025
Customer Service Representative
Peoples Bank
11.2023 - 12.2024
Stay at Home Parent
Self
01.2022 - 11.2023
Keyholder Manager
Nothing Bundt Cakes
05.2020 - 01.2022
High School Diploma -
Atherton High School