Emily Smith
Bowling Green
Summary
Versatile and results-driven professional with extensive experience at Shop HQ, adept in warehouse operations and team leadership. Excelled in enhancing workflow efficiency and customer satisfaction, showcasing strong critical thinking and heavy lifting skills. Proven track record in improving operational workflows and fostering collaborative work environments, contributing significantly to company objectives.
Overview
8
8
years of professional experience
Work History
Warehouse Material Handler
Shop HQ
11.2023 - Current
- Collaborated with team members to optimize workflow, improving overall warehouse efficiency.
- Maintained a clean and safe work environment by following safety protocols and conducting regular inspections.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Provided backup support to other warehouse functions as needed during peak periods or staff shortages, ensuring seamless operations.
- Observed safety procedures and practices to prevent injury.
- Assisted in training new employees on proper material handling procedures, ensuring consistent high-quality performance.
- Collaborated within team environment to coordinate and streamline warehouse processes.
- Identified, communicated and resolved issues to avoid disruptions in material movement.
- Contributed to reduced product damages by carefully handling fragile items during storage and transportation processes within the warehouse environment.
As Is Coordinator
Shop HQ
01.2023 - 11.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
Returns Processor
Shop HQ
10.2021 - 01.2023
- Unloaded, inspected, and stored damaged and returned products.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
- Documented returned product details in Returns UI inventory tracking system.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
Restaurant Shift Manager
Arby's
04.2017 - 10.2021
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
Education
High School Diploma -
Hart County High School
Munfordville, KY05-2011
Skills
- Warehouse safety
- Heavy lifting
- Labeling and tagging
- Loading and unloading
- Package handling
- Pallet jack handling
- Shipment preparation
- Workplace cleanliness
- Warehouse operations
- Critical thinking
- Materials handling safety training
- Stacking and staging
- Attention to detail
- Work Planning and Prioritization
Accomplishments
- Supervised team of 10 or more staff members as a table lead.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Shift Manager of the Year
I was awarded Shift Manager of the Year in 2021 based on my drive to serve of our customers to the highest standard, grow in the company and train new hires to the best of my ability.
Timeline
Warehouse Material Handler
Shop HQ
11.2023 - Current
As Is Coordinator
Shop HQ
01.2023 - 11.2023
Returns Processor
Shop HQ
10.2021 - 01.2023
Restaurant Shift Manager
Arby's
04.2017 - 10.2021
High School Diploma -
Hart County High School
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