Emily Wermeling
Burlington
Summary
Dynamic Medical Assistant with extensive experience at St. Elizabeth Physicians, skilled in HIPAA compliance and patient scheduling. Proven ability to enhance patient cooperation through effective communication and procedure assistance. Recognized for optimizing office efficiency and ensuring high standards of care, while fostering strong relationships with patients and staff.
Overview
5
5
years of professional experience
Work History
Medical Assistant
St. Elizabeth Physicians
10.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Fast Food Team Leader
Guthrie's Chicken Fingers
10.2020 - 01.2023
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
Education
No Degree - Phlebotomy
Gateway
Florence, KY05-2023
High School Diploma -
Randall K. Cooper High School
Union, KY06-2022
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Procedure assistance
- CPR
- Immunization administration
- Appointment setting
- Specimen labeling
Timeline
Medical Assistant
St. Elizabeth Physicians
10.2023 - Current
Fast Food Team Leader
Guthrie's Chicken Fingers
10.2020 - 01.2023
No Degree - Phlebotomy
Gateway
High School Diploma -
Randall K. Cooper High School
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