Emily Williams
Mount Washington
Summary
Dynamic operations leader with over four years of experience in warehouse management and logistics. Skilled in data analysis and project management, successfully implemented process improvements that enhanced productivity and accuracy. Eager to drive operational excellence and foster a high-performance culture.
Overview
6
6
years of professional experience
Work History
Assistant Director of Operations
What Chefs Want
Atlanta, GA
06.2025 - Current
- Led daily warehouse operations across multiple departments, overseeing 80+ employees and managing volume of 20,000+ units per night to ensure efficiency and on-time execution.
- Implemented process improvements that drove a 30% increase in productivity, improving workflows and reducing bottlenecks across operations.
- Established and reinforced accuracy standards, resulting in a 10% reduction in operational errors and improved overall order quality. Consistently achieved reaching below 1% mistake lines across all departments.
- Developed supervisors and frontline leaders, encouraging a culture of accountability, consistency, and performance across a large-scale operation.
- Utilized operational data, labor metrics, and real-time reporting to make strategic decisions, resolve workflow challenges, and continuously improve performance.
- Worked with IT on developing and implementing processes within a new WMS.
Operations Manager
What Chefs Want
Atlanta, GA
07.2024 - 06.2025
- Managed day-to-day warehouse operations, ensuring productivity, accuracy, and efficient workflow across multiple departments in fast-paced environment.
- Led and coached employees to meet performance standards and quality expectations, fostering a reliable and consistent team.
- Monitored daily production metrics (units picked, error rates, attendance), using data to adjust staffing, balance workloads, and hit operational goals.
- Identified operational issues in real time (shorts, repacks, staffing gaps) and implemented quick solutions to keep operations running smoothly.
- Trained new hires and developed existing employees on systems and best practices, enhancing team performance and operational efficiency.
Order Fulfillment Manager
What Chefs Want
Atlanta, GA
09.2022 - 06.2024
- Oversaw end-to-end order fulfillment operations, ensuring accurate picking and staging of high-volume orders while maintaining strict quality and timing standards.
- Coordinated daily workflows and labor across picking teams, optimizing productivity, reducing delays, and ensuring orders were completed efficiently to meet delivery schedules.
Dock Manager
What Chefs Want
Atlanta, GA
10.2020 - 09.2022
- Directed all dock activities, including loading, staging, and departure scheduling, ensuring trucks were loaded accurately and dispatched on time in a high-volume environment.
- Supervised dock staff and enforced quality and safety standards, reducing load errors and improving overall efficiency through accountability and process consistency.
Education
High School Diploma -
Bullitt East High School
Mount Washington, KY2019
Skills
- Logistics management
- Process improvement
- Scheduling and coordination
- Lean methodologies
- Labor metric analysis
- Workflow optimization
- Data analysis
- Project management
- Microsoft Office
- Warehouse management systems
Timeline
Assistant Director of Operations
What Chefs Want
06.2025 - Current
Operations Manager
What Chefs Want
07.2024 - 06.2025
Order Fulfillment Manager
What Chefs Want
09.2022 - 06.2024
Dock Manager
What Chefs Want
10.2020 - 09.2022
High School Diploma -
Bullitt East High School