Summary
Overview
Work History
Education
Skills
Timeline
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Emily Wilson

Harrodsburg

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Server

Longhorn Steakhouse
08.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Patient Access Coordinator

Baptist Health
08.2021 - 06.2023
  • Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
  • Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
  • Ensured compliance with regulatory requirements by maintaining accurate records of all financial transactions related to patient accounts.
  • Improved patient satisfaction by streamlining the registration process and reducing wait times.
  • Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
  • Provided compassionate service to patients and their families during difficult times, addressing concerns promptly and offering assistance as needed.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Greeted and assisted patients with check-in procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.

Manager

Mcdonald's
06.2018 - 01.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

Cosmetology - Cosmetology

Summit Salon Academy
Lexington, KY
10-2025

Skills

  • Administration experience
  • Customer service
  • Leadership
  • Strong work ethic
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Guest relations management
  • Strong organization
  • Patient registration
  • Time management
  • Decision-making
  • Goal setting

Timeline

Server

Longhorn Steakhouse
08.2023 - Current

Patient Access Coordinator

Baptist Health
08.2021 - 06.2023

Manager

Mcdonald's
06.2018 - 01.2021

Cosmetology - Cosmetology

Summit Salon Academy

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Emily Wilson