Emma Carpenter
Highland Heights
Summary
Motivated and creative English major with strong experience in customer service, communications, and digital media. Proven ability to manage responsibilities independently and collaboratively, with past roles including social media work for an animal shelter, leadership in community and academic projects. Passionate about storytelling, advocacy, and working in environments that value empathy, critical thinking, and growth. Known for being reliable, quick to learn, and an effective communicator, whether managing people, writing copy, or building meaningful connections with customers and coworkers alike.
Overview
4
4
years of professional experience
Work History
Building Manager
NKU Student Union
Highland Heights
08.2023 - Current
- Oversaw daily operations of the building to ensure the smooth functioning of activities within it.
- Supervised staff members who are responsible for duties related to building management.
- Handled customer inquiries regarding event concerns and facility management.
- Oversaw the setup of the facility and meeting rooms per client specifications.
- Maintained accurate records of building operations, including foot traffic, attendance, and the building's physical condition.
- Managed the integration of new employees while maintaining adherence to the boss's criteria.
Food Runner
Movie Tavern
Nicholasville
05.2021 - 05.2023
- Managed customer service inquiries, complaints, and escalations.
- Assisted in training new staff members on restaurant operations and procedures.
- Followed proper sanitation guidelines when handling food products.
- Maintained a clean and organized work area throughout shift operations.
- Greeted and welcomed customers as they arrived.
- Responded promptly to customer inquiries and requests for additional items or services.
Education
Bachelor of Arts - English
Northern Kentucky University
Newport, KY05-2027
GED -
East Jessamine High School
Nicholasville, KY05-2023
Skills
- Technical writing
- Editing skills
- Content creation
- Research skills
- Customer service
- Team leadership
- Employee training
- Time management
- Operations management
- Creative writing
- Team collaboration
- Project management
- Conflict resolution
- Critical reading
- Information literacy
- Ethical awareness
- Digital literacy
- Academic writing
- Microsoft Excel
- Basic mathematics
Accomplishments
- Outstanding English Major Award- Thad Lindsay Book Award
Timeline
Building Manager
NKU Student Union
08.2023 - Current
Food Runner
Movie Tavern
05.2021 - 05.2023
Bachelor of Arts - English
Northern Kentucky University
GED -
East Jessamine High School
Similar Profiles
Laila SwainLaila Swain
NA at University Of North Florida Student Union Administration - Federal Work Study StudentNA at University Of North Florida Student Union Administration - Federal Work Study Student
Raechel BobbyRaechel Bobby
Volunteer at University Of Melbourne Student Union - (Union Mart)Volunteer at University Of Melbourne Student Union - (Union Mart)
Leslie ForstonLeslie Forston
Information Desk Attendant at NKUInformation Desk Attendant at NKU
Bryan WaibelBryan Waibel
Home Consultant at Clayton HomesHome Consultant at Clayton Homes
Alex PerezAlex Perez
Desk Attendant at Northern Kentucky UniversityDesk Attendant at Northern Kentucky University