Emma Dittman
Louisville
Summary
Customer-focused professional with 5 years of retail experience, including leadership as an Assistant Manager. Skilled in cash handling, customer service, and team supervision. Proven ability to manage transactions, resolve customer inquiries, and maintain operational efficiency in fast-paced environments. Adept at building relationships and ensuring client satisfaction. Seeking to leverage financial acumen and attention to detail in an entry-level banking role.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Goodwill of Western New York
09.2024 - 01.2025
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Material Handler
Goodwill Industries of Kentucky
02.2024 - 07.2024
- Promoted to Safety Officer due to strong attention to detail and leadership skills.
- Ensured a positive customer experience by assisting with donations and providing clear, helpful service
- Trained team members on proper lifting techniques, equipment handling, and emergency procedures.
- Assisted in developing and implementing safety protocols to maintain a secure and efficient work environment.
Team Leader
Goodwill Industries of Kentucky
10.2021 - 12.2022
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
Education
Associate of Arts -
West Kentucky Community And Technical College
Paducah, KYSkills
- Customer service
- Money handling
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Skilled in Excel functions (data entry, formulas, pivot tables, and reports)
- Team leadership
- Decision-making
Timeline
Assistant Manager
Goodwill of Western New York
09.2024 - 01.2025
Material Handler
Goodwill Industries of Kentucky
02.2024 - 07.2024
Team Leader
Goodwill Industries of Kentucky
10.2021 - 12.2022
Associate of Arts -
West Kentucky Community And Technical College
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