Emma E. Dupré
Richmond
Summary
An energetic and driven post-graduate student with exceptional skills in both collaborative and independent environments. Bringing a strong work ethic, outstanding organizational abilities, and a quick learning curve to any professional setting. Known for adding immediate value to teams through a solid academic background and demonstrated commitment to excellence. Possesses excellent interpersonal skills, with a proven ability to handle situations with professionalism, empathy, and integrity. Ready to contribute to any role with dedication and a positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
DIFF Charitable Eyewear
02.2024 - Current
- Provided empathetic support to clients, resolving inquiries and complaints while maintaining a calm, professional demeanor
- Actively listened to client concerns and addressed their needs through tailored solutions
- Mentored new staff in effective communication and conflict resolution strategies, fostering a collaborative team environment
- Resolved crisis situations with sensitivity and care, addressing client needs in a fast-paced environment
In Kind Donation Manager
DIFF Charitable Eyewear
02.2024 - Current
- Donated nearly 13,000 pairs of glasses in 2024, working closely with partners like Vision to Learn and Sight Savers to provide vision care to underserved communities.
- Facilitated donations to 100+ organizations across the U.S., supporting causes such as education, healthcare, mission trips, and social services.
- Managed donor database to ensure accurate record-keeping and timely reporting of key metrics.
- Strengthened relationships with nonprofit organizations, enhancing the company's community impact and reputation.
- Developed and managed donation campaigns, ensuring alignment with the company’s CSR goals and supporting organizations that share similar values.
Cashier
Lowe's
03.2023 - 02.2024
- Maintained current knowledge of store promotions and highlighted sales to customers
- Learned duties for various positions and provided backup at key times
- Performed cash, card, and check transactions to complete customer purchases
- Worked closely with the shift manager to solve problems and handle customer concerns
- Helped customers complete purchases, locate items, and join reward programs
Customer Service
Lowe's
03.2023 - 02.2024
- Performed customer service operations, including taking orders and resolving complaints
- Provided exceptional customer service to clients, responding to questions effectively
- Processed payments, entered sales in register for prompt customer service
- Provided prompt, polite, and professional in-person and telephone customer service
- Processed refunds and exchanges following company policy
Education
Bachelor of Science - Forensic Psychology
Eastern Kentucky University
Richmond, KY05-2023
Dual Enrollment -
Northern Essex Community College
Haverhill, MA06-2020
High School Diploma -
Whittier Regional Vocational Technical High School
Haverhill, MA06-2020
Skills
- Conflict Resolution & Mediation
- Problem-Solving & Critical Thinking
- Community Outreach & Engagement
- Cultural Competence & Sensitivity
- Advocacy & Public Relations
- Empathy & Compassion
Affiliations
- Alpha Omicron Pi Sorority
- EKU Honors Program
Certification
RBT 40 hour training certificate (May 2023)
Timeline
Customer Service
DIFF Charitable Eyewear
02.2024 - Current
In Kind Donation Manager
DIFF Charitable Eyewear
02.2024 - Current
Cashier
Lowe's
03.2023 - 02.2024
Customer Service
Lowe's
03.2023 - 02.2024
Bachelor of Science - Forensic Psychology
Eastern Kentucky University
Dual Enrollment -
Northern Essex Community College
High School Diploma -
Whittier Regional Vocational Technical High School
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