Emma Evans
Berea
Summary
Organized Referral Appointment Clerk with experience managing appointment scheduling in fast-paced healthcare settings. Strengths include demonstrated ability to prioritize tasks, effectively communicate with healthcare professionals and patients, maintain detailed records, and ensure patient confidentiality. Impact made through implementation of efficient scheduling procedures resulting in improved patient satisfaction.
Overview
3
3
years of professional experience
Work History
Referral Appointment Clerk
Advanced primary behavioral health
Richmond
10.2024 - Current
- Worked collaboratively with other departments within the health system to ensure timely completion of referrals.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Received patient referrals and scheduled appointments accordingly.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Assisted with problem resolution related to referral appointments or issues from referring offices.
Patient Care Technician - CCHT
Fresenius Medical Care Holdings Inc.
Richmond
10.2021 - 07.2024
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Recommended changes to improve computer or information systems.
- Maintained accurate records of patient care and progress in an electronic health record system.
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
- Conducted pre- and post-treatment assessments of patients, including vital sign monitoring.
- Administered medications and treatments as prescribed by the physician.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Discontinued dialysis treatment according to established procedures.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
Education
Associates - CMA
National College
Richmond , KY06-2018
High School Diploma -
American High School
Lansing, IL05-2013
Skills
- Referral management
- Appointment scheduling
- Electronic health records
- Patient communication
Timeline
Referral Appointment Clerk
Advanced primary behavioral health
10.2024 - Current
Patient Care Technician - CCHT
Fresenius Medical Care Holdings Inc.
10.2021 - 07.2024
Associates - CMA
National College
High School Diploma -
American High School