Eric Duty
Jeffersonville,KY
Summary
Competitive Commerical Specialist offering hardworking nature and more than 17 years of experience selling products and services for Orkin. Enthusiastic team player with excellent communication skills, adaptable mentality and talented in developing effective solutions to problems.
Overview
20
20
years of professional experience
Work History
Commerical Specialist
Orkin Commercial Services
02.2007 - Current
- Developed and implemented commercial strategies to enhance market presence and customer engagement.
- Managed customer relationships to improve satisfaction and retention rates effectively.
- Provided exceptional customer service by addressing issues promptly and ensuring complete satisfaction throughout all transactions.
- Mentored junior colleagues, fostering a collaborative team environment and improving overall performance.
- Analyzed pest trends to identify opportunities for growth on my route.
- Collaborated with sales team to identify upselling opportunities, enhancing customer satisfaction.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new staff on company policies and procedures, fostering a knowledgeable team environment.
- Implemented feedback mechanisms to gather customer insights, driving improvements in service delivery.
- Developed and maintained strong relationships with clients, contributing to long-term loyalty and repeat business.
- Led team meetings focused on sharing best practices and enhancing overall service quality across departments.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Route Manager
IBC Bank
03.2005 - 06.2007
- Organized delivery routes according to customer needs and preferences.
- Maintained accurate records of deliveries, invoices, payments, and returns.
- Generated reports on route sales activity and other metrics as needed.
- Monitored inventory levels in order to anticipate customer needs and adjust routes accordingly.
- Trained new employees on proper safety protocols when operating vehicles.
- Prospected daily for new accounts to build connections and convert leads into sales appointments.
- Connected with established accounts to offer additional services and solicit referrals.
Education
Some College (No Degree) - Education
Big Sandy Community And Technical College
Prestonsburg, KYSkills
- Quality Control Procedures
- Data Entry Skills
- Inbound Call Management
- Persuasive Communication
- Sales
- Relationship Building
- Customer Service
- Strong Analytical and Problem Solving Skills
- Complaint Resolution
- Employee Coaching
- Customer relationship management
- Sales tracking
- Teamwork and collaboration
- Time management
Timeline
Commerical Specialist
Orkin Commercial Services
02.2007 - Current
Route Manager
IBC Bank
03.2005 - 06.2007
Some College (No Degree) - Education
Big Sandy Community And Technical College
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