Eric Maye
Louisville
Summary
Dynamic hospitality leader known for driving financial performance and guest loyalty in high-volume restaurants. Proven track record in managing P&L responsibilities, optimizing labor costs, and implementing strategies that enhance team engagement and operational efficiency. Dedicated to delivering unparalleled guest experiences.
Overview
23
23
years of professional experience
Work History
General Manager
Jack Fry's
Louisville
01.2026 - Current
- Lead all daily restaurant operations for one of Louisville's premier fine dining establishments.
- Managed financial performance through effective labor, food, beverage, and operating cost controls to optimize profitability.
- Drove operational efficiency by implementing processes that upheld high standards of service and culinary excellence.
- Oversaw hiring, training, coaching, and performance management to build a skilled and motivated team.
- Develop menus and maintain POS programming and menu updates.
- Administer employee benefits and foster a culture focused on exceptional hospitality and guest satisfaction.
General Manager
Red Lobster
03.2022 - 01.2026
- Managed full P&L responsibilities with a focus on increasing profitability and controlling expenses.
- Directed restaurant operations, enhancing financial performance, staffing, and guest experience.
- Implemented strategies that boosted productivity, elevated guest satisfaction, and increased team engagement.
- Coached and developed managers, fostering leadership and ensuring operational consistency.
Assistant General Manager
Metro Diner
02.2018 - 03.2022
- Recruited, hired, and managed front-of-house team members.
- Created weekly schedules that aligned with labor goals to optimize staffing levels.
- Assisted with food cost management and inventory control to ensure budget adherence.
- Reviewed monthly profit and loss statements to identify trends and implement operational improvements.
- Supported restaurant leadership to achieve company performance goals.
General Manager
Hooters of America
08.2015 - 02.2018
- Controlled labor, food cost, and operating expenses to enhance overall profitability.
- Analyzed P&L statements and implemented targeted action plans to elevate financial performance.
- Enhanced kitchen efficiency and service standards through focused training and accountability measures.
- Built a positive team culture that increased employee morale, guest loyalty, and sales performance.
- Managed a team of more than 60 front- and back-of-house employees.
Assistant General Manager
O'Charley's Restaurant
07.2008 - 07.2015
- Managed scheduling for approximately 45 team members to ensure optimal coverage and efficiency.
- Recruited, trained, and supervised front-of-house employees to enhance service quality.
- Partnered with kitchen leadership to maintain food cost goals and operational standards.
- Assisted with monthly financial analysis and operational planning to support strategic decision-making.
Kitchen Manager
Smokey Bones
07.2003 - 07.2008
- Scheduled and supervised over 65 staff to ensure smooth operational flow.
- Developed operational programs that improved efficiency and consistency.
- Trained and managed onboarding processes to enhance new team member integration.
- Maintained inventory and purchasing standards to optimize food cost management.
Skills
- P&L Management
- Financial Analysis
- Cost Control
- Food & Beverage Cost Control
- Inventory Management
- Labor Management
- Restaurant Operations
- Menu Development
- POS Systems
- Team Leadership
- Employee Development
- Hiring & Recruiting
- Guest Experience
- Casual Dining Management
- Hospitality Leadership
Timeline
General Manager
Jack Fry's
01.2026 - Current
General Manager
Red Lobster
03.2022 - 01.2026
Assistant General Manager
Metro Diner
02.2018 - 03.2022
General Manager
Hooters of America
08.2015 - 02.2018
Assistant General Manager
O'Charley's Restaurant
07.2008 - 07.2015
Kitchen Manager
Smokey Bones
07.2003 - 07.2008