Eric Newton
Radcliff
Summary
Dynamic Customer Service Representative Manager at Circle K with a proven track record in complaint handling and employee training. Enhanced customer satisfaction through innovative problem resolution and effective team leadership, resulting in increased loyalty. Skilled in managing operations efficiently while fostering a positive work environment and promoting continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative Manager
Circle K
10.2021 - Current
- Assisted customers with inquiries and product selections, ensuring satisfaction and loyalty.
- Processed transactions efficiently through point-of-sale systems, maintaining accuracy in cash handling.
- Handled customer complaints professionally, resolving issues to enhance service experience.
- Maintained cleanliness and organization of store areas, promoting a welcoming environment for customers.
- Trained new employees on customer service protocols and company policies, fostering a cohesive team dynamic.
- Collaborated with team members to ensure smooth operations during peak hours and events.
- Implemented product promotions effectively, enhancing sales opportunities and customer engagement strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Championed company values by modeling exceptional customer service skills both internally and externally.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Restaurant Manager
Burger King
05.2020 - 09.2020
- Supervised daily operations to ensure efficient restaurant performance and customer satisfaction.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented inventory control measures to reduce waste and optimize stock management.
- Developed staff schedules to maintain adequate coverage during peak hours of operation.
- Monitored compliance with health and safety regulations to ensure a safe dining environment.
- Enhanced customer engagement through effective communication and problem resolution strategies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
Crew Member
Jimmy John's Gourmet Sandwiches
03.2019 - 07.2020
- Prepared high-quality sandwiches following company recipes and standards.
- Operated kitchen equipment and maintained cleanliness in food preparation areas.
- Provided excellent customer service, assisting with order customization and inquiries.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Trained new crew members on operational procedures and customer service expectations.
- Implemented process improvements that enhanced speed of service during busy shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Clarksville Highschool
Clarksville, TNSkills
- Complaint handling
- Customer satisfaction measurement
- Innovation skills
- Escalation management
- Inside sales
- Employee retention
- Continuous improvement
- Staff monitoring
- Scheduling and coordinating
- Team leadership
- Positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Managing operations and efficiency
- Analytical thinking
- Employee training
- Goal setting
- Professionalism
- Task delegation
- Adaptability
Certification
Safe serve
Timeline
Customer Service Representative Manager
Circle K
10.2021 - Current
Restaurant Manager
Burger King
05.2020 - 09.2020
Crew Member
Jimmy John's Gourmet Sandwiches
03.2019 - 07.2020
High School Diploma -
Clarksville Highschool