Erica Belcher

Guided individuals through recovery steps to promote personal growth

Facilitated peer discussions to explore addiction recovery strategies

Strengthened family connections through supportive activities

Coordinated appointment scheduling to optimize support access

• Guided customers in product selection to create a personalized shopping experience.
• Resolved customer inquiries promptly, improving satisfaction rates.
• Coordinated with team members to uphold store organization and cleanliness standards.
• Addressed customer inquiries promptly to increase satisfaction rates.

Progressed from receptionist to office manager, initially handling phone orders and ensuring timely truck arrivals and material dispatch, ultimately overseeing scheduling and resolving employee and customer issues.

• Supervised daily operations of recycling center, optimizing workflow and ensuring smooth processes.
• Supervised daily operations of the recycling center and ensured efficient workflow.
• Coordinated staff schedules and delegated tasks effectively to align with operational requirements.
• Developed training programs for new employees on safety and procedures.
• Oversaw compliance with environmental regulations and safety standards.

Served food to customers during busy shifts

Coordinated employee scheduling to ensure adequate staffing

Processed customer refunds efficiently at point of sale

Resolved customer complaints promptly to improve service

Processed refunds to resolve customer issues efficiently

Completed closing details to ensure accurate end-of-day reports

Assisted with inventory management to track stock levels