Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Erica Easybuck

Walton

Summary

Dynamic retail professional with extensive experience at Party City, excelling in customer service and visual merchandising. Proven ability to enhance sales through effective promotions and inventory management. Recognized for boosting customer satisfaction and training team members to achieve operational excellence. Skilled in cash handling and fostering a collaborative team environment.

Overview

3
3
years of professional experience

Work History

Store Associate

Party City
Florence
10.2022 - 05.2024
  • Answered customers' questions and provided information on store procedures or policies.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Stocked shelves with merchandise when needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered phone calls to assist customers with questions and orders.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained work area and kept cash drawer organized.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Offered customers carry-out service at completion of transaction.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Greeted customers promptly and responded to questions.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Cashier/Fry Cook

Wendy's
Independence
07.2021 - 12.2021
  • Collected payments and provided accurate change.
  • Worked closely with cashiers to obtain order information and accurately complete customers' orders.
  • Cleaned frying vats after every shift using approved degreasing solutions.
  • Kept items warm until sold using heat lamps.
  • Used grills, deep fryers and griddles to cook food.
  • Adhered to food safety and HACCP regulations to prevent contamination of food.
  • Prepared menu items such as french fries, onion rings, fish, chicken and other deep fried foods.
  • Checked completed orders for correct quantity and quality.
  • Packaged and bagged cooked food and prepared items.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Adhered to company policies regarding proper food storage, labeling and rotation of stock.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Cooked menu items based on customer orders.

Education

Bachelor of Science - Business

Trevecca Nazarene University
Nashville, TN
05-2028

High School Diploma -

Simon Kenton High School
Independence, KY
05-2024

Skills

  • Customer service
  • Team building
  • Visual merchandising
  • Cash handling
  • Sales promotion
  • Inventory management

Affiliations

  • 2025 NCAA MAWC Stunt Runner Up
  • 2025 NCAA Stunt National Participant

Timeline

Store Associate

Party City
10.2022 - 05.2024

Cashier/Fry Cook

Wendy's
07.2021 - 12.2021

Bachelor of Science - Business

Trevecca Nazarene University

High School Diploma -

Simon Kenton High School

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Erica Easybuck