Erica Glynn
Louisville
Summary
Hardworking and dedicated with strong organizational skills eager to secure a entry-level Recruiter position.
Organized and a very dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor . Motivated to maintain customer satisfaction and contribute to company success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum
10.1996 - Current
- Take incoming calls assisting customers with payments and billing issues.
- Handles escalated calls efficiently, finding satisfactory resolutions for concerns.
- Respond to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Certificate - Human Resources Essentials
Cornell University
Ithaca, NY06-2025
Skills
- Customer service
- Active listening
- Data entry
- Computer proficiency
- Professional telephone demeanor
Certification
Human Resources Essentials
Excellence in Customer Service
Timeline
Customer Service Representative
Spectrum
10.1996 - Current
Certificate - Human Resources Essentials
Cornell University
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