Erica Quiggle
Harrodsburg
Summary
Dynamic professional with a proven track record at Mary Kay, excelling in customer service and relationship building. Recognized for achieving monthly sales targets through innovative marketing strategies and exceptional communication skills. Adept at skin analysis and makeup application, fostering client trust and satisfaction while mentoring new consultants to enhance team performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Stay at Home Mom
Stay At Home Mom
10.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Assistant Manager
Sun Tan City
05.2016 - 05.2017
- Assisted in daily operations, ensuring smooth workflow and team collaboration.
- Supported management in scheduling and coordinating staff assignments effectively.
- Learned company policies and procedures to provide accurate information to team members.
- Contributed to inventory management by tracking supplies and assisting with restocking efforts.
- Engaged with customers, addressing inquiries and providing necessary support for a positive experience.
- Participated in team meetings, sharing insights to improve operational efficiency and service quality.
- Adapted quickly to new software tools for managing schedules and tracking performance metrics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Mary Kay Consultant
Mary Kay
2017 - 2018
- Developed personalized skincare and makeup consultations for diverse clientele.
- Conducted product demonstrations to educate customers on features and benefits.
- Managed inventory and ordered products to maintain stock levels efficiently.
- Built strong customer relationships through follow-ups and feedback collection.
- Organized promotional events to increase brand awareness and customer engagement.
- Utilized social media platforms for marketing campaigns and brand promotion.
- Provided training support to new consultants on product knowledge and sales techniques.
- Analyzed customer preferences to tailor recommendations effectively, enhancing satisfaction.
- Facilitated sales presentations at community events, increasing brand awareness among potential customers.
- Utilized innovative marketing materials to enhance brand visibility both online and offline.
- Collaborated with team members for successful sales events, leading to increased revenue and team growth.
- Tailored skincare regimes for clients based on their unique skin types and concerns, fostering trust in Mary Kay products.
- Stayed current on industry trends, updating product knowledge regularly to better serve clients'' needs.
- Mentored new consultants on effective sales techniques, contributing to their success within the company.
- Achieved monthly sales targets through proactive outreach efforts and attention to client needs.
Mary Kay Consultant
Mary Kay
2014 - 2016
- Streamlined inventory management processes, ensuring accurate record-keeping and timely order fulfillment.
- Demonstrated exceptional organizational skills in managing schedules, appointments, and follow-ups efficiently.
- Enhanced client relationships through consistent follow-up and attentive communication, resulting in repeat business.
- Trained new team members on product offerings and presentation techniques for successful group events.
- Encouraged potential clients to explore Mary Kay products by offering free samples or demonstrations during consultations.
- Organized and hosted engaging product parties, showcasing the latest Mary Kay products to potential customers.
- Increased customer satisfaction by providing personalized consultations and tailored product recommendations.
- Implemented creative promotional strategies to attract new customers while maintaining strong relationships with existing clients.
- Negotiated payment plans or discounts when necessary to close deals while maintaining profitability.
- Expanded clientele base by utilizing social media platforms and targeted marketing strategies.
- Delivered exceptional customer service, addressing concerns promptly and ensuring positive experiences.
- Developed strong rapport with clients through active listening skills and an empathetic approach to individual needs.
- Sanitized makeup tools to avoid spread of infection.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed product purchases and payments, coordinating packaging, inventory management, and varying customer requests simultaneously.
- Identified client needs and recommended products based on preferences and requirements.
- Maintained counter and display areas for cleanliness and organization.
- Professionally applied makeup to clients for productions and performances.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Provided personalized skincare recommendations to specifically target top concerns.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
- Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Attracted customers and generated sales using promotional materials.
- Loaded and unloaded boxes and pallets of merchandise for customers.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Stayed current on product specs and prices and accurately updated display product literature.
- Organized promotional events to increase brand awareness and customer engagement.
- Provided training support to new consultants on product knowledge and sales techniques.
- Facilitated sales presentations at community events, increasing brand awareness among potential customers.
- Collaborated with team members for successful sales events, leading to increased revenue and team growth.
- Mentored new consultants on effective sales techniques, contributing to their success within the company.
- Achieved monthly sales targets through proactive outreach efforts and attention to client needs.
- Stayed current on industry trends, updating product knowledge regularly to better serve clients'' needs.
- Tailored skincare regimes for clients based on their unique skin types and concerns, fostering trust in Mary Kay products.
Education
No Degree -
Bluegrass Community And Technical College
Danville, KYBarbering Certification -
Campbellsville University
Harrodsburg, KYHigh School Diploma -
Mercer County Senior High School
Harrodsburg, KY05-2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Writing
- Editing
- Technically Proficient
- Photography
- Creativity
- Graphic Design
- Social media promotion
- Skin care consultation
- Makeup application techniques
- Retail experience
- Detail-orientated
- Relationship building
- Training and mentoring
- Beauty trends
- Maintaining client records
- Client engagement
- Skin analysis
- Bridal makeup application
- Brand representation
- Application techniques
- Quick learner
- Cash handling
Accomplishments
- Supervised team of over 5 staff members
- Team builder through Marykay
- Awarded top 10 team sales through Marykay
- Awarded top 10 team builder through Marykay
- Helped manage 3 different store locations through Sun Tan City
- I created a video on social platform that recieved 30,000 views
- I recieve great views for my photography, video editing, writing, drawing, artistic values.
Certification
Makeup Certification
Languages
English
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- DIY and Home Improvement
- Cooking
- Crafting and DIY Projects
- Graphic Design
- Interior Design
- I have a passion for photography and editing photos
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Photography
- Adventure Travel
- Creative Writing
- Dance
- Singing
- Makeup
- Fashion
Timeline
Stay at Home Mom
Stay At Home Mom
10.2018 - Current
Assistant Manager
Sun Tan City
05.2016 - 05.2017
Mary Kay Consultant
Mary Kay
2017 - 2018
Mary Kay Consultant
Mary Kay
2014 - 2016
No Degree -
Bluegrass Community And Technical College
Barbering Certification -
Campbellsville University
High School Diploma -
Mercer County Senior High School